Summary

This article provides brief detail to manage CSP service i.e. how to Enable, Edit & service management of CSP tenant.

Applies To

Pre-Requisite

Before you can manage Office 365/CSP/NCE Tenants below steps must be followed:

• Step-1: MachPanel Control Server Setup and Configuration.
• Step-2: Service Account Permissions and Other Configuration on Microsoft Partner Center and Microsoft Azure Portal.
• Step-3: Integrate Secure Model Application & Add CSP Profile in MachPanel​
• Step-4: Azure/CSP/NCE Service Plan Creation and Add-ons creation
• Step-5: Provisioning of CSP Tenant/Selling CSP service to customers.
• Step-6: Add/Import O365/CSP/NCE Subscriptions in tenants.

https://kb.machsol.com/Knowledgebase/55704/Guide-for-Automation-of-Microsoft-CSP-Module

Edit, Enable & Manage CSP Tenants

• Navigate to the following path: Home » Service Director » Microsoft CSP Management » Accounts.
• We can Send CSP Invitation.
  
• We have a Subscription Reconcilation Report in CSP Accounts.
  • It is available to Providers Only.
  • On clicking Export Subscription Reconcilation Report following data is shown in Excel: Customer, Customer Company Name, Owner, Tenant, SubscriptionInPanel, PanelQuantity, PanelStatus, SubscriptionInMicroSoft, Quantity, Status, DateUpdated
    
  • If a record exists in panel but not in backend, show SubscriptionInMicrosoft = Blank, Quantity = 0, Status = Unknown. Similarly applies for a subscription in backend but not in panel.
• From Options column select Manage as shown below:

Management of Microsoft CSP/Office365/NCE Tenant includes:

1. Managing General Settings (Edit, Enable & Sync Licenses)
2. Managing Domains
3. Managing Users
4. Managing Shared & Resource Mailboxes
5. Managing Contacts
6. Managing Groups
7. Managing SharePoint Sites
8. Configure Direct Routing Calling plans
9. Managing Teams & Channels

Send CSP Invitation:

• Send CSP Invitation email which include Invitation link to customers.

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General Settings

Edit CSP Tenant and Sync:

• Under "General Settings" tab, you can Edit, Sync All with Microsoft CSP, Sync domains, licenses, policies and roles.

Add/Import Subscriptions & Increase/Decrease Licenses:

• Subscription ID: Click on "Subc ID - Name" to Add/Import Subscriptions and Activate/Suspend Licenses.

Enable/Disable Tenant:

• Manage tenant using panel: Select Enable to enable management of tenant using control panel. Provide Global Admin user details:

1. Admin email: It shows Admin email.
2. Admin password: It shows password when you click show password.

• 2FA Enabled: It shows Yes if 2FA is enabled.
• Azure AD Sync enabled: It shows Yes if Azure AD Sync enabled.
• Exchange Hybrid Mode enabled: It shows yes  if Hybrid Mode is enabled.

​​Accounts Information

• Under "Account Information" tab, you can Update Customer Account Information.

Adding Domains

You can add new domains & Sync existing domains under Domain tab as shown below:

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Adding Contacts

You can add Mail contacts by clicking Add Mail Contact and Sync all With Microsoft CSP as shown below:

Workflows are also supported for CSP: 

• You can also add a workflow to schedule sync from CSP/Microsoft 365. Navigate to Home > Service Director > General > Workflows and click "Add Workflow"
• Select the Workflow type "Microsoft CSP - Sync from Backend".
• Provide Workflow Name and Select Tenants.

• Provide Execution Date and Time.
• Provide Time to repeat or check "Unlimited"
• Provide Repeat Interval in day(s).
• Click Save