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INFO:Soft-delete and recover permanently deleted Exchange mailboxes

Khurram Hameed
MachPanel

Summary

This article provides a summary on Exchange mailboxes soft-delete and recovery features

Applies To

This article applies to MachPanel all versions(v.6 onward)

Pre-Requisites:

Exchange is IntegratedWith MachPanel Control Panel
Exchange service is subscribed and can be managed
Mailbox are there and can be managed

Mailbox deletion:

Active mailbox can be deleted using any of these two options

  • Remove: Only mailbox will be sent to Recycle bin, AD User remains active
  • Remove and delete AD User: Mailbox will be sent to Recycle bin, AD user will be removed once mailbox is permanently deleted

When a mailbox is deleted, a job to Soft delete this mailbox is added to group job

Once processed, a record is added to Recycle Bin

Recycle Bin:

Navigating to Home > Service Director > General > Recycle Bin

from where soft-deleted mailbox either be Permanently deleted or restored (click checkboxes and use buttons for bulk operation).

  • Permanent Delete:


  • Restore

​Jobs are added in Exchange Group Jobs to permanently delete or restore soft-deleted mailbox, once processed successfully mailboxes get deleted permanently (Permanently deleted mailbox(es) are added to Recovery listing) or restored and can be seen in mailbox listing respectively.

Recovery:

Navigate to Home > Service Director > General > Recovery, all permanently deleted mailboxes can be found in recovery listing.

Here mailboxes can be recreated or connected (click checkboxes and use buttons for bulk operation)

  • Recreate: If either Remove and Delete AD user option was used to remove mailbox (Due to which AD user was also removed from Machpanel)

  • Connect Mailbox: If AD user is active in Machpanel


Jobs are added in Exchange Group Jobs accordingly and on getting processed successfully, Mailboxes can be located in Mailbox listing again.
Details
Type: INFO
Level: Beginner
Last Modified: 5 Months Ago
Last Modified By: Khurram.hameed
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