Search

MachPanel Knowledgebase

INFO:Soft-delete and recover permanently deleted Exchange mailboxes

MachPanel

Summary

This article provides a summary on Exchange mailboxes soft-delete and recovery features

Applies To

This article applies to MachPanel all versions(v.6 onward)

Pre-Requisites:

Exchange is IntegratedWith MachPanel Control Panel
Exchange service is subscribed and can be managed
Mailbox are there and can be managed

Mailbox deletion:

Active mailbox can be deleted using any of these two options:

  1. Remove: Only mailbox will be sent to Recycle bin, AD User remains active
  2. Remove and delete AD User: Mailbox will be sent to Recycle bin, AD user will be removed once mailbox is permanently deleted



    When a mailbox is deleted, a job to Soft delete this mailbox is added to group job. Once processed, a record is moved to Recycle Bin.

    There are two approches:

    1. Recycle Bin and Recovery Enabled: Mailbox will first go to "Recycle Bin" and then go to "Recovery" if enabled.
    2. Recycle Bin and Recovery Disabled (Set Do Immediate under Recycle Bin >> Settings tab): When mailbox is removed, it will be marked for provisioning (removal) and will be removed instantly within a few seconds. This way mailbox will not appear in Recycle Bin or Recovery and customer will have option to recreate it instantly.

    Recycle Bin:

    Navigate to path: Home > Service Director > General > Recycle Bin​ from where soft-deleted mailbox either be Permanently deleted or restored (click checkboxes and use buttons for bulk operation).

    1. Permanent Delete
    2. Restore