MachPanel Knowledgebase

HOTFIX:HF2 for MachPanel build v6.3.12 (Updated January 24, 2020)

Khurram Hameed


This article provides 6.3.12 HF2 and information about how to apply this fix on your servers.

Applies To

This article applies to MachPanel v6.3.12. or v6.3.12 HF1     

Important Notes
  • Prior to performing any update take backup of your MachPanel Database and files from Control and Remote servers. See below Kb article for more details on how to take backup.
  • MachPanel Control Panel and all MachPanel Remote Servers need to be on Build v6.3.12 or v6.3.12 HF1 and then Hot-fix can be applied.
  • Please follow the steps given below in sequence and execute instructions in the KB articles to complete the update:
  1. Update to Latest MachPanel
  2. Update to Latest MachPanel Remote Server
Latest Issues Fixed

Build: 6.3.12 HF2 Updated: January 24, 2020


  1. Fixed "Cannot find column[MemberLDAP]" in mailbox group operations Grant Permissions.
  2. Fixed error in adding Linked Mailbox when Resource Mailbox limit is 0.
  3. Fixed error in CSP Plan "Min (1338) must be less than or equal to max (-1) in a Range object."

Recommended Method to apply update:

Control Server:

  • Go to MachPanel configuration studio.
  • Click on "Services" and Stop all the MachPanel Services.

NOTE: It is important that you should be on build 6.3.12 or 6.3.12 HF1 already.

Remote Server:

If remote Servers are on 6.3.12 HF1 already updating further is not needed otherwise wait, each remote server will get updated automatically as per configuration.

  • Go to MachPanel Remote configuration studio.
  • Click on "Service" and Stop all the MachPanel Services.
  • Go to "Software Updates" and "Check Available Updates"
  • Download and install.
  • Start remote service.

If this doesn't work, copy from MachPanel Control Server installation Directory i.e. ..\MachSol\MachPanel Control Server\RemoteUpdate\

Unzip and replace files in remote Server installation Directory after stopping MachPanel Provisioning service. Once done start service.


Alternate Method (required only if above process does not work due to some reason):


You can perform the update by copying the files and running script manually.

  • Download the hotfix file from the link
  • Unblock the files before replacing in installation directory if the downloaded Zip folder is blocked.

  • Stop IIS Admin Service, please make sure that all the services are STOPPED from MachPanel Configuration Studio. Verify from "Task Manager" that the following services are not running.
  1. MachSol.MachPanel Provisioning Service.
  2. MachSol.MachPanel.ConfigurationStudio.exe.
  3. MachPanel Billing Service.
  4. MachPanel Helpdesk Service.
  5. MachPanel Network Service.
  6. MachPanel License Service.
  7. MachPanel O365 Service.
  • Replace files extracted from >> Files folder on MachPanel control server (Path: C:\Program Files\MachSol\MachPanel Control Server) keeping the folder hierarchy same as it is in hotfix. (you should get message to overwrite files, if not you are not doing it right).
  • Execute script from zip file \\Update\Script on MachPanel_Db after logging in to SQL management studio as MachPanel_Db user. Password can be obtained from connection string in registry of MachPanel Control Server.

  • Once all files are replaced properly from hotfix folder Restart all services related to MachPanel on Control as well as Remote Servers.
Level: Intermediate
Last Modified: Last Year
Last Modified By: mudesira.munir
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