MachPanel Knowledgebase

HOW TO:Suspend a Customer or Disable an Account

Mudesira Munir


This article provides a summary on different ways to Disable, Suspend and Put on Hold a Subscription / customer account:

Applies To

This article applies to MachPanel build v5.1.12 and above


We are using example of Exchange Service:

Following different options to disable / suspend / put on hold exchange service are available:

1. Suspend the customer:

Suspend action will suspend all customer's subscriptions resulting in seizure of services:


2. Put subscription(s) on hold:   

This will disable the subscription and seize all sub services under the subscription:


3. Disable Mailboxes.

4. Disable mailbox via group actions:

Common question:

After a subscription/mailbox is Disabled, why the Exchange User(s) is/are still Able to Access their services via Outlook & OWA?   

Please note that it will takes 15 minutes to 2 hours for the changes to take effect. Or in order to immediately clear IIS cache, please restart IIS as Exchange-based web services run under IIS.

On disable MachPanel, does not disable AD user or its relevant exchange mailbox. All it do is disable connective protocol for selected mailboxes like MAPI, IMAP, POP and OWA. You can cross check them via exchange ECP under Mailbox features.

Type: HOW TO
Level: Intermediate
Last Modified: 6 Months Ago
Last Modified By: mudesira.munir
Article not rated yet.
Article has been viewed 17K times.
Also In This Category