Summary

This article provides information about removing and adding the "MachPanel HelpDesk Service" to run from updated path.

Old Path: "C:\Program Files\MachSol\MachPanel Control Server\Apps\HelpDeskService\MachSol.MachPanel.HelpDesk-Svc.exe"

New Path: "C:\Program Files\MachSol\MachPanel Control Server\Bin\MachSol.MachPanel.HelpDesk-Svc.exe"

Applies To

MachPanel v8 & above.

Pre-Requisites

• Need to install Microsoft .Net Framework 4.8 on ControlServer(applies to MachPanel version 8.0.32 or later)
  • Once downloaded you can run the installer to install .Net framework 4.8 following below steps:
    

    

    

    

  • After the installation of .Net Framework 4.8 your server will require a restart. You can click on 'Restart Now' button.
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Procedure

• Open the Command Prompt with "Run as administrator" option:

• Remove Existing "MachPanel HelpDesk Service" using commands below:

Stop the service:​

SC STOP MachPanel_HelpDesk_Svc

Wait for few seconds for the service to stop, then delete service using command below:

SC DELETE MachPanel_HelpDesk_Svc

• Add "MachPanel HelpDesk Service" again using commands below:

Add the service again using commands below:

SC CREATE MachPanel_HelpDesk_Svc binPath= "C:\Program Files\MachSol\MachPanel Control Server\Bin\MachSol.MachPanel.HelpDesk-Svc.exe" DisplayName= "MachPanel HelpDesk Service" start= auto

SC  Description MachPanel_HelpDesk_Svc "MachPanel service for generating Tickets."

SC START MachPanel_HelpDesk_Svc

•  Verify that the service is added and running under Services.