Summary
This article provides information about removing and adding the "MachPanel HelpDesk Service" to run from updated path.
Old Path: "C:\Program Files\MachSol\MachPanel Control Server\Apps\HelpDeskService\MachSol.MachPanel.HelpDesk-Svc.exe"
New Path: "C:\Program Files\MachSol\MachPanel Control Server\Bin\MachSol.MachPanel.HelpDesk-Svc.exe"
Applies To
MachPanel v8 & above.
Pre-Requisites
- Need to install Microsoft .Net Framework 4.8 on ControlServer(applies to MachPanel version 8.0.32 or later)
- Once downloaded you can run the installer to install .Net framework 4.8 following below steps:
- After the installation of .Net Framework 4.8 your server will require a restart. You can click on 'Restart Now' button.
Procedure
- Open the Command Prompt with "Run as administrator" option:
- Remove Existing "MachPanel HelpDesk Service" using commands below:
Stop the service:
SC STOP MachPanel_HelpDesk_Svc
Wait for few seconds for the service to stop, then delete service using command below:
SC DELETE MachPanel_HelpDesk_Svc
- Add "MachPanel HelpDesk Service" again using commands below:
Add the service again using commands below:
SC CREATE MachPanel_HelpDesk_Svc binPath= "C:\Program Files\MachSol\MachPanel Control Server\Bin\MachSol.MachPanel.HelpDesk-Svc.exe" DisplayName= "MachPanel HelpDesk Service" start= auto
SC Description MachPanel_HelpDesk_Svc "MachPanel service for generating Tickets."
SC START MachPanel_HelpDesk_Svc
- Verify that the service is added and running under Services.
