MachPanel Knowledgebase

HOTFIX:HF1 for MachPanel build v6.4.10 (October 14, 2020)

Zohaib Shaikh


This article provides 6.4.10 HF1 and information about how to apply this fix on your servers.

Applies To

This article applies to MachPanel v6.4.10.

Important Notes
  • Prior to performing any update take backup of your MachPanel Database and files from Control and Remote servers. See below Kb article for more details on how to take backup.
  • MachPanel Control Panel and all MachPanel Remote Servers need to be on Build v6.4.10 and then Hot-fix can be applied.
  • Please follow the steps given below in sequence and execute instructions in the KB articles to complete the update:
  1. Update to Latest MachPanel
  2. Update to Latest MachPanel Remote Server
Latest Issues Fixed

Build: 6.4.10 HF1 Updated: October 14, 2020


1. Alias null error creating linked Hosted user CSP mailbox.
2. Compliance not visible under Exchange Organization Management.
3. Email template edit problem fixed where reseller setting was overriding other resellers.
4. Error in CSP import due to domain is fixed.
5. Fixed enabling domain verification without existing domains checked, enables domain verification for old domains.
6. Error in CSP import due to tenant domain and initial domain mismatch fixed.
7. Separate AD Login page added, do update web.config as well.
8. Import subscription to CSP tenant issue of invalid date error due to azure offer commitment end date is fixed.
9. Fixed Exchange Subscription report shows other customers data.


Recommended Method to apply update:

Control Server:

  • Go to MachPanel configuration studio.
  • Click on "Services" and Stop all the MachPanel Services.

  • Click on Software Updates and go to Manual Update section.
  • Set the Update Zip URL as: 
  • Click on "Install Update" button and let the process complete.

NOTE: It is important that you should be on build 6.4.10 already.

Remote Server:

Wait each remote server will get updated automatically as per configuration.

  • Go to MachPanel Remote configuration studio.
  • Click on "Service" and Stop all the MachPanel Services.
  • Go to "Software Updates" and "Check Available Updates"
  • Download and install.
  • Start remote service.

If this doesn't work, copy from MachPanel Control Server installation Directory i.e. ..\MachSol\MachPanel Control Server\RemoteUpdate\

Unzip and replace files in remote Server installation Directory after stopping MachPanel Provisioning service. Once done start service.


Alternate Method (required only if above process does not work due to some reason):


You can perform the update by copying the files and running script manually.

  • Download the hotfix file from the link
  • Unblock the files before replacing in installation directory if the downloaded Zip folder is blocked.

  • Stop IIS Admin Service, please make sure that all the services are STOPPED from MachPanel Configuration Studio. Verify from "Task Manager" that the following services are not running.
  1. MachSol.MachPanel Provisioning Service.
  2. MachSol.MachPanel.ConfigurationStudio.exe.
  3. MachPanel Billing Service.
  4. MachPanel Helpdesk Service.
  5. MachPanel Network Service.
  6. MachPanel License Service.
  7. MachPanel O365 Service.
  • Replace files extracted from >> HF\MachPanel folder on MachPanel control server (Path: C:\Program Files\MachSol\MachPanel Control Serverand Replace files extracted from ">> HF\Remote folder on MachPanel Remote Server (C:\Program Files\MachSol\MachPanel Remote Serverkeeping the folder hierarchy same as it is in hotfix. (you should get message to overwrite files, if not you are not doing it right).
  • Execute script from zip file\HF\Script.txt on MachPanel_Db after logging in to SQL management studio as MachPanel_Db user. Password can be obtained from connection string in registry of MachPanel Control Server.

  • Once all files are replaced properly from hotfix folder Restart all services related to MachPanel on Control as well as Remote Servers.

Level: Intermediate
Last Modified: 4 Years Ago
Last Modified By: zohaib.shaikh
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