Summary

In our latest build  the handling of Shared and Resource mailboxes has been updated and improved. These two resources are now handled via add-ons. We had changed the handling earlier to handle via the service plan but there was issues with resource separation. Resources sold for Shared/Resource Mailboxes would merge with resources of user mailboxes and were problematic and thus we had to change implementation to settle that under the add-ons.

So, if you wish to give your Resellers and End-Customers of Resellers option to create up-to 9999 Shared or Resource mailboxes,  you will need to create 2 add-ons. 1 add-on for Resource Mailbox and Other for Shared Mailbox and then sell them via bulk selling section to desired resellers and customers.

Alternatively you can create these add-ons with your desired minimum values and sell different quantities to desired resellers and customers same as other add-ons.

Applies To

MachPanel 5.5.23 Onwards

Increase Resources for Exisitng subscription (Quota Over Usage):

Navigate through Home » Service Director » General » Reports and click on Quota Over Usage Report.

View Subscriptions:

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Sell Bulk Addons to Resellers and Customers:

Please Create 2 add-ons:

A:  Shared Mailbox 

While creating add-on, set “9999” in 1^st field, rest of the fields will get 9999 automatically.

B: Resource Mailbox

1. While creating add-on, set “9999” in 1^st field, rest of the fields will get 9999 automatically. For detailed steps to create add-on check this link: http://kb.machsol.com/Knowledgebase/Article/50102
   
2. Associate these add-ons with all of your Reseller and End-Customer Packages.
3. Now

Bulk Add-ons to Resellers

To sell these add-ons to your resellers, click on Sell Bulk Add-on to Resellers Tab:

1.    Choose Resellers to whom you want to sell these add-ons and move them on the right side.
2.    Against Select Package type, select Microsoft Exchange.
3.    Against Provider select your Exchange Provider e.g. Exchange 2019.
4.    Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5.    Un-Check - Sell only to over quota.
6.    Check - Do not sell when already sold.
7.    Check - Create copy under reseller.
8.    Quantity - will be “99999”.

For Shared Mailbox add-on repeat steps number 1 to 8.
Please see the snapshot below for reference.



Bulk Add-ons to Customers of All of customers

To sell Bulk Add-ons to Customers of All of customers in Control Panel:

1.    Click on Sell Bulk Add-ons to Customers.
2.    Choose All against the Owner.
3.    Against Select Package type, select Microsoft Exchange.
4.    Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5.    Check - Do not sell when already sold.
6.    Against Quantity enter 1.
7.    Un-Check - Sell only to over quota and click on save button.

Repeat steps number 1 to 7 for Shared mailbox add-on.




Review sample of reseller and end-customer under reseller to see if add-ons appear for them as sold above.

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