Summary

In our latest build  the handling of Shared and Resource mailboxes has been updated and improved. These two resources are now handled via add-ons. We had changed the handling earlier to handle via the service plan but there was issues with resource separation. Resources sold for Shared/Resource Mailboxes would merge with resources of user mailboxes and were problematic and thus we had to change implementation to settle that under the add-ons.

So, if you wish to give your Resellers and End-Customers of Resellers option to create up-to 9999 Shared or Resource mailboxes,  you will need to create 2 add-ons. 1 add-on for Resource Mailbox and Other for Shared Mailbox and then sell them via bulk selling section to desired resellers and customers.

Alternatively you can create these add-ons with your desired minimum values and sell different quantities to desired resellers and customers same as other add-ons.

Applies To

MachPanel 5.5.23 Onwards

Increase Resources for Exisitng subscription (Quota Over Usage):

Prepaid resellers are permitted to oversell their resources assigned by providers. The resources oversold are then reported in the Quota Over Usage report, Providers can adjust and charge Resellers accordingly.

To view and manage oversold resources, please follow these steps:

1. Navigate to Home > Service Director > General > Reports.
2. Select the Usage Report tab.
3. Click on Quota Over Usage report.

This report will display the allocated, utilized, and remaining resources, along with the subscription name and ID under the Subscriptions tab >> View Detail. This allows you to monitor the resources effectively and ensure that you remain within the agreed quotas.

Furthermore, Prepaid Resellers have the flexibility to create "Customer products/plans" and sell resources to customers according to their requirements. This customization capability enables them to cater to the specific needs of their customers while managing the resources efficiently.

View Subscriptions:

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Sell Bulk Addons to Resellers and Customers:

Please Create 2 add-ons:

A:  Shared Mailbox 

While creating add-on, set “9999” in 1^st field, rest of the fields will get 9999 automatically.

B: Resource Mailbox

1. While creating add-on, set “9999” in 1^st field, rest of the fields will get 9999 automatically. For detailed steps to create add-on check this link: http://kb.machsol.com/Knowledgebase/Article/50102
   
2. Associate these add-ons with all of your Reseller and End-Customer Packages.
3. Now

Bulk Add-ons to Resellers

To sell these add-ons to your resellers, click on Sell Bulk Add-on to Resellers Tab:

1.    Choose Resellers to whom you want to sell these add-ons and move them on the right side.
2.    Against Select Package type, select Microsoft Exchange.
3.    Against Provider select your Exchange Provider e.g. Exchange 2019.
4.    Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5.    Un-Check - Sell only to over quota.
6.    Check - Do not sell when already sold.
7.    Check - Create copy under reseller.
8.    Quantity - will be “99999”.

For Shared Mailbox add-on repeat steps number 1 to 8.
Please see the snapshot below for reference.



Bulk Add-ons to Customers of All of customers

To sell Bulk Add-ons to Customers of All of customers in Control Panel:

1.    Click on Sell Bulk Add-ons to Customers.
2.    Choose All against the Owner.
3.    Against Select Package type, select Microsoft Exchange.
4.    Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5.    Check - Do not sell when already sold.
6.    Against Quantity enter 1.
7.    Un-Check - Sell only to over quota and click on save button.

Repeat steps number 1 to 7 for Shared mailbox add-on.




Review sample of reseller and end-customer under reseller to see if add-ons appear for them as sold above.

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