Summary
This article provides information about configuring the OAuth based POP Account in Office365 to be used in MachPanel HelpDesk.
Applies To
MachPanel v7.2.30 & above.
Pre-Requisites
New service is configured as per article below:
https://kb.machsol.com/Knowledgebase/55775/Remove-MachPanel-HelpDesk-Service-and-Add-it-with-updated-source-path
Procedure
In order to use an Office 365 / Microsoft 365 mailbox for email parsing by the Help Desk, you need to configure it in MachPanel:
Once done, the control panel will be able to parse emails and covert them to new tickets or add them to existing tickets (based on sender and email title / subject).
First you must configure the backend account in Office 365 / Microsoft 365. After that you will need to configure the MachPanel Control Panel HelpDesk using the configured account.
Step 1: Account configuration in Office 365 / Microsoft 365:
Please follow steps below to configure email account on Office 365 / Microsoft 365:
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Step:1
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Register your application in Azure Portal
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Step:2
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Add permissions to your application.
Select APIs my organization uses and search for “Office 365 Exchange Online
click Application permissions:
Grant admin consent:
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Step:3
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Create an application secret in Certificates & secrets
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Step:4
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Use Windows PowerShell on your machine to Register service principals in Exchange.
Set-ExecutionPolicy RemoteSigned
Install-Module -Name ExchangeOnlineManagement
Import-Module ExchangeOnlineManagement
Connect-ExchangeOnline -UserPrincipalName your-admin-account@your-domain.onmicrosoft.com
New-ServicePrincipal -AppId <APPLICATION_ID> -ServiceId <OBJECT_ID> [-Organization <ORGANIZATION_ID>]
You can find ApplicationId and ObjectId in Enterprise applications in your application’s Overview panel
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Step:5
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Add permissions to a specific mailbox:
Add-MailboxPermission -Identity USER@your-domain.onmicrosoft.com -User <OBJECT_ID> -AccessRights FullAccess
Where -User is Object ID of the App your created.
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Step 2: MachPanel HelpDesk configuration:
Once the backend configuration is done, please add the details in MachPanel, scroll down and hit save:
