Summary
This article provides information about configuring the OAuth based POP Account in Office365 to be used in MachPanel HelpDesk.
Applies To
MachPanel v7.2.30 & above.
Pre-Requisites
New service is configured as per article below:
https://kb.machsol.com/Knowledgebase/55775/Remove-MachPanel-HelpDesk-Service-and-Add-it-with-updated-source-path
Procedure
In order to use an Office 365 / Microsoft 365 mailbox for email parsing by the Help Desk, you need to configure it in MachPanel:
Once done, the control panel will be able to parse emails and covert them to new tickets or add them to existing tickets (based on sender and email title / subject).
First you must configure the backend account in Office 365 / Microsoft 365. After that you will need to configure the MachPanel Control Panel HelpDesk using the configured account.
Step 1: Account configuration in Office 365 / Microsoft 365:
Please follow steps below to configure email account on Office 365 / Microsoft 365:
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Step:1
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Register your application in Azure Portal
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Step:2
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Add permissions to your application.
Select APIs my organization uses and search for “Office 365 Exchange Online
click Application permissions:
Grant admin consent:
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