Summary

This article provide a fix for the following issue.

Applies To

This article applies to all MachPanel build versions.

Symptoms\Error Message

"Unable to fetch mailbox databases. Check server connectivity, Mailbox limits.”

"No active Server present to process the subscription or all servers are filled to capacity"

Resolution\Fix

Please follow the process below and try creating mailbox again after having perform the steps.  
Perform steps from Process 1, and try mailbox creation, if issue is not resolved, try the steps from Process 2.

1.    Process 1:

• Navigate to:  Home » Service Director » Exchange Hosting » Exchange Databases
• Click “Edit” from “Options” column in front of each mailbox database one by one.

• Ensure “All” is selected for “Customer:”, and “* Maximum number of mailboxes:” is greater than “* Current number of mailboxes:”

• Click on “Save”
• Perform above steps for each mailbox database one by one.

2.    Process 2:

• Navigate to:  Home » Service Director » Exchange Hosting » Exchange Server Groups
• Click your desired “Server Group Name”.
• Click on “Edit” from “Options” in front of Server Name
• In the “* Mailbox database:” section, ensure the “* Maximum number of mailboxes:” is greater than “* Current number of mailboxes:”

• Click on “Save”
• Perform above steps for each Exchange Server one by one.

Important Note: You have to click save, even if values appear correctly and the limits are good, hit the “save” button and try adding the mailboxes again afterwards.