Summary

This KB article shows how to create/update a User that is hosted on both On-premises Exchange and Microsoft 365 platform using single interface.

Applies To

MachPanel Build version 7.0.25 and above

Pre - Requisite

Create a Microsoft O365/CSP Service plan with "Linked with Local AD organization" enabled as shown below:

Hybrid Cloud Management for On-Premise Microsoft Exchange and Microsoft 365

A hybrid cloud is a type of cloud computing that combines a private cloud (on-premises infrastructure), with a public cloud like Azure Active Directory. You can manage a hybrid organization in which Users have access to both on-premises and cloud applications. Also you can Sync new users, contacts, and groups created in on-premises / hosted Active Directory to the cloud automatically.

Customers using ADSync Utility can enable users to sign in and access cloud services using their on-premises password.

Creating a Hybrid Organization

STEP-1: Subscribe to Microsoft 365/CSP: Subscribe to Microsoft Office 365 service and create an organization for e.g "Hybd Org" using plan created as per below KB:

https://kb.machsol.com/Knowledgebase/55554/CSP-or-Office-365-Azure-Basic-Service-plan-creation-and-Provisioning

STEP-2: Subscribe to Microsoft Exchange Hosted: Subscribe to Microsoft Exchange Service by selecting the existing Organization "Hybd Org " from the drop down.

https://kb.machsol.com/Knowledgebase/50275/Sell-a-service-to-customer-in-MachPanel

Managing Hybrid Active Directory Organization

In order to view the hybrid organization navigate to the path: Home > Service Director > Active Directory > Active Directory Organizations
You can see both Microsoft Exchange and Office 365 under "Subscriptions" for Hybrid Organizations shown in the snapshot below.
If you are using ADSync utility Enable ADSync from Options column.

Managing Hybrid Active Directory Users

You can manage AD users for hybrid organization by navigating to path: Home > Service Director > Active Directory > Active Directory Users

Now you can Add/Edit users and enable required services like Exchange, O365.

Click Add User to add new user in case you are creating & managing users from web interface.
Click Edit in front of synced users and enable required services in case of ADSync enabled organization.

Enable Offices 365/CSP and Exchange services as shown below:

To enable Microsoft 365 service on this user, expand Enable Microsoft 365 service section and check option Add Microsoft 365 and provide other details.

Similarly to enable Exchange service check Add mailbox option and provide other details and click Save when done. Group jobs will be added and processed in backend.

Once jobs are processed a hybrid user is added with services on hosted AD and O365.
The user is now successfully added for both services as shown below, you can Edit, Change Passwords and perform other actions from options column.

Changing password will update user on both places i.e. on Hosted AD and Office 365
Similarly, you can change Group Membership of user. See snapshot below:

Separate tabs will be shown for already enabled services i.e. Microsoft 365 Account & Mailbox Account. Under Mailbox account you can see mailbox management related tabs:

Under Microsoft 365 Account tab you can manage Office 365 user.