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MachPanel Knowledgebase

INFO:MachSol Support Ticketing System

Mudesira Munir
MachPanel

Summary

This article provide a summary for how to open and view ticket details with MachSol support.

How to Register in MachSol Helpdesk?

Access to Ticketing System

  • You can access MachSol Helpdesk to open new tickets and view all your existing tickets by registering yourself.
  • Open following url in your browser: https://support.machsol.com/ and click Sign In as shown below:

  • if you already have sign in details you can simply sign in. Now click Create an account to register as shown below:

  • Now provide your Full Name, email address and Company Name and click Register:

  • You will get an email containing the link, click on link to confirm and your account is now activated.

  • You can view all your tickets.

How to Open a New Ticket / Check Ticket Status?

 

  • Also If you need to open a new ticket you can simply send email to support@machsol.com.
  • You will get an email message with link to view your ticket details

  • OR sign in to help-desk to create a new ticket.