How to Add a New Mailbox

Summary

This article provides information about how to add a new Exchange mailbox in MachPanel Control server.

Applies To

MachPanel v6.1.30 & above.

Pre-Requisites

Exchange has been integrated with MachPanel if not then follow:

http://kb.machsol.com/Knowledgebase/Article/50264

Procedure

• Go to Home >> Service Director>> Exchange Hosting >> Exchange Accounts
• Clicking on Exchange accounts will open the new page. Click on service management against the organization in which you want to create new mailbox,
  
• On the next page click on the Mailbox tab and then Move pointer\cursor on Add New Mailbox button and select Mailbox type as shown below.

• In Add Bulk Mailboxes, you can select Mailbox type from the dropdown list.
  

Types of Mailboxes supported in MachPanel:

• User Mailbox
• Room Mailbox
• Equipment Mailbox
• Linked Mailbox
  
• Shared Mailbox for Ex 2013\2016
  

Fill the form by

• Select Template: Select appropriate template for your Mailbox.
• Full Name: Provide full name of the user\mailbox.
• Primary Email: Provide your email address.
• Mailbox Type: Select mailbox type as mentioned above.
• Password: Provide password of length and complexity defined.

You can also assign "Permissions" such as Send On Behalf and Send As while creating Mailboxes.

• Mailbox Database: Select Database for the MB.
• Mailbox Size (in MB): You can select either unlimited or custom. When custom is selected you need to provide below:
  
  • Issue warning at (MB): Provide limit to issue warning.
    
  • Prohibit send at (MB): Provide limit to prohibit send at.
    
  • Prohibit send and receive at (MB): Provide limit to prohibit send and receive at.
• Language: Select language of the MB.
• Timezone: Select TimeZone for the MB.
• Alternate Email: Provide if you require an alternate email address.

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• After providing all the details on next page for the new mailbox, click on save and it will add a new mailbox for that organization showing provisioning status as shown in snapshot below:
  

To see complete details, click Group Actions Tab:



Wait for the status to update as Completed. If the Tries count stays on 0. Log into Control Panel Server and start MachPanel Provisioning Service. Recheck after 5 minutes.




Failed Status: If you see failed status please click on the Failed link & see more details of the issue e.g given below:



Error: As per error details provisioning service on remote server is stopped, Log into Remote server & start the provisioning service.



MachPanel will automatically tries to create the mailbox after you fix the backend issue. Refresh the page to see the updated result\status.