Summary
In our latest build the handling of Shared and Resource mailboxes has been updated and improved. These two resources are now handled via add-ons. We had changed the handling earlier to handle via the service plan but there was issues with resource separation. Resources sold for Shared/Resource Mailboxes would merge with resources of user mailboxes and were problematic and thus we had to change implementation to settle that under the add-ons.
So, if you wish to give your Resellers and End-Customers of Resellers option to create up-to 9999 Shared or Resource mailboxes, you will need to create 2 add-ons. 1 add-on for Resource Mailbox and Other for Shared Mailbox and then sell them via bulk selling section to desired resellers and customers.
Alternatively you can create these add-ons with your desired minimum values and sell different quantities to desired resellers and customers same as other add-ons.
Applies To
MachPanel 5.5.23 Onwards
Increase Resources for Exisitng subscription (Quota Over Usage):
Navigate through Home » Service Director » General » Reports and click on Quota Over Usage Report.
View Subscriptions:
Sell Bulk Addons to Resellers and Customers:
Please Create 2 add-ons:
A: Shared Mailbox
While creating add-on, set “9999” in 1st field, rest of the fields will get 9999 automatically.
B: Resource Mailbox
- While creating add-on, set “9999” in 1st field, rest of the fields will get 9999 automatically. For detailed steps to create add-on check this link: http://kb.machsol.com/Knowledgebase/Article/50102
- Associate these add-ons with all of your Reseller and End-Customer Packages.
- Now
Bulk Add-ons to Resellers
To sell these add-ons to your resellers, click on Sell Bulk Add-on to Resellers Tab:
1. Choose Resellers to whom you want to sell these add-ons and move them on the right side.
2. Against Select Package type, select Microsoft Exchange.
3. Against Provider select your Exchange Provider e.g. Exchange 2019.
4. Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5. Un-Check - Sell only to over quota.
6. Check - Do not sell when already sold.
7. Check - Create copy under reseller.
8. Quantity - will be “99999”.
For Shared Mailbox add-on repeat steps number 1 to 8.
Please see the snapshot below for reference.
Bulk Add-ons to Customers of All of customers
To sell Bulk Add-ons to Customers of All of customers in Control Panel:
1. Click on Sell Bulk Add-ons to Customers.
2. Choose All against the Owner.
3. Against Select Package type, select Microsoft Exchange.
4. Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5. Check - Do not sell when already sold.
6. Against Quantity enter 1.
7. Un-Check - Sell only to over quota and click on save button.
Repeat steps number 1 to 7 for Shared mailbox add-on.
Review sample of reseller and end-customer under reseller to see if add-ons appear for them as sold above.