MachPanel Knowledgebase

Active Directory Packages\Addons

mudesira.munir — Mon, 04 Dec 2017 07:52:50 GMT

Summary

This article explain how to create Packages for Active Directory.

Applies To

This article applies to MachPanel Build v6.0 and above

Pre-Requiste

Active Directory Domain must be added follow KB to add an AD domain in MachPanel. http://kb.machsol.com/Knowledgebase/Article/50263
Reseller must have an Active Directory Product to use.

Create Active Directory Packages

In order to create Active Directory Plan navigate to following: Home > Service Plans > Active Directory
Click Add New Product as shown below:

Provide name of the product\plan and other option as per requirement and click Next.

Provide following under Resources tab.
1. No. Of Organization Units: Provide number of ORG to be sold.
2. No. of Security Groups: Provide allowed numbers of security or Active Directory Groups.
3. No. of Active Directory Users: Provide Total number of allowed users in an ORG.
4. No. of ADSync Enabled Users: Provide Total number of ADSync enabled users in an ORG.
5. On Organization unit creation, create Security Group(s): Select this option and Add SG groups.
6. Make New Security Group Created Member of following Group(s): Select SG group and Members

Select Payment Cycles and Payment Groups and click Next.

Add Price Group and click Next.

Associate Add-on (if any) and then Finish to create the Package.

Save

Active Directory Add-ons

Similarly, you can create Active Directory Add-on and associate it to Active Directory plans.

Sell Shared Mailbox and Resources Mailbox Add-ons in bulk to Resellers and End-Customers

mudesira.munir — Thu, 15 Dec 2016 00:23:18 GMT

Summary

In our latest build the handling of Shared and Resource mailboxes has been updated and improved. These two resources are now handled via add-ons. We had changed the handling earlier to handle via the service plan but there was issues with resource separation. Resources sold for Shared/Resource Mailboxes would merge with resources of user mailboxes and were problematic and thus we had to change implementation to settle that under the add-ons.

So, if you wish to give your Resellers and End-Customers of Resellers option to create up-to 9999 Shared or Resource mailboxes, you will need to create 2 add-ons. 1 add-on for Resource Mailbox and Other for Shared Mailbox and then sell them via bulk selling section to desired resellers and customers.

Alternatively you can create these add-ons with your desired minimum values and sell different quantities to desired resellers and customers same as other add-ons.

Applies To

MachPanel 5.5.23 Onwards

Increase Resources for Exisitng subscription (Quota Over Usage):

Prepaid resellers are permitted to oversell their resources assigned by providers. The resources oversold are then reported in the Quota Over Usage report, Providers can adjust and charge Resellers accordingly.

To view and manage oversold resources, please follow these steps:

Navigate to Home > Service Director > General > Reports.
Select the Usage Report tab.
Click on Quota Over Usage report.

This report will display the allocated, utilized, and remaining resources, along with the subscription name and ID under the Subscriptions tab >> View Detail. This allows you to monitor the resources effectively and ensure that you remain within the agreed quotas.

Furthermore, Prepaid Resellers have the flexibility to create "Customer products/plans" and sell resources to customers according to their requirements. This customization capability enables them to cater to the specific needs of their customers while managing the resources efficiently.

View Subscriptions:

Sell Bulk Addons to Resellers and Customers:

Please Create 2 add-ons:

A: Shared Mailbox

While creating add-on, set “9999” in 1^st field, rest of the fields will get 9999 automatically.

B: Resource Mailbox

While creating add-on, set “9999” in 1^st field, rest of the fields will get 9999 automatically. For detailed steps to create add-on check this link: http://kb.machsol.com/Knowledgebase/Article/50102
Associate these add-ons with all of your Reseller and End-Customer Packages.
Now

Bulk Add-ons to Resellers

To sell these add-ons to your resellers, click on Sell Bulk Add-on to Resellers Tab:

1. Choose Resellers to whom you want to sell these add-ons and move them on the right side.
2. Against Select Package type, select Microsoft Exchange.
3. Against Provider select your Exchange Provider e.g. Exchange 2019.
4. Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5. Un-Check - Sell only to over quota.
6. Check - Do not sell when already sold.
7. Check - Create copy under reseller.
8. Quantity - will be “99999”.

For Shared Mailbox add-on repeat steps number 1 to 8.
Please see the snapshot below for reference.

Bulk Add-ons to Customers of All of customers

To sell Bulk Add-ons to Customers of All of customers in Control Panel:

1. Click on Sell Bulk Add-ons to Customers.
2. Choose All against the Owner.
3. Against Select Package type, select Microsoft Exchange.
4. Against Select Add-on select the add-on that you have created for Resource Mailboxes.
5. Check - Do not sell when already sold.
6. Against Quantity enter 1.
7. Un-Check - Sell only to over quota and click on save button.

Repeat steps number 1 to 7 for Shared mailbox add-on.

Review sample of reseller and end-customer under reseller to see if add-ons appear for them as sold above.

Sell MachPanel Addons via WHMCS product Configurable Options

mudesira.munir — Wed, 01 Jun 2016 07:15:40 GMT

Summary

This article provides a summary for Selling MachPanel Addons via WHMCS product Configurable Options.

Applies To

This article applies to MachPanel build v5.4.10 HF4.

Configuration

We can sell MachPanel addons via WHMCS addon functionality. However there is another possibility of selling MachPanel AddOns using WHMCS and it is known as product Configurable Options.

Why Configurable Options than AddOn ?

WHMCS AddOns does not support multiple quantity for selling in bulk.
WHMCS Addons can have different pricing model and cannot merge into WHMCS product pricing model.

WHMCS Configurable Options can be located under products setup menu as depicted below.

To add WHMCS Configurable Options, you need to create a Configurable Options group first. On clicking Configurable Options menu in above snapshot, below screen will appear that is listing existing Configurable Options. You can edit a Configurable Options group or add new from here.

On Configurable Options detail screen you have to associate products and add/edit Configurable Options. See below screen.

In above screen you can see that there are Configurable Options added in this group, you can add new group options on clicking Add new button and/or edit existing group option by clicking on edit link in the options listing.

When you add or edit a Configurable Options below depicted screen appears.

Here you can provide Option name, its type and its pricing settings.

[Note: For a Configurable Options to be sold in MachPanel as addon the Configurable Options name must match the AddOn name in MachPanel and its type set as ‘Quantity’. See below snapshot.]

[Note: When selling MachPanel Addon via WHMCS Configurable Options, then WHMCS AddonId is not needed in MachPanel AddOn add/edit interface. You can set it to ‘0’]

Once WHMCS Configurable Options are added and their group being associated with WHMCS products, then on creating new order/selling product these Configurable Options are shown on order form under ‘Configurable Options’ section. There you can provide the quantity for each available Configurable Options and then on server module create command the MachPanel integration package will send request to MachPanel server module to sell associated (on the basis of their name) with given quantity. See below screenshot.

WHMCS Configurable Options to MachPanel AddOn sale business rules

To successfully achieve the goal of selling MachPanel Addon via WHMCS Configurable Options there are some requirements needed and rules to be implemented and understood.

Requirement specification

Configurable Options name in WHMCS must match the AddOn name in MachPanel.
- WHMCS AddonId should be set to 0.
Configurable Options type shall be set as Quantity type.

Sales Rule

There are two possible cases of selling MachPanel Addons via Configurable Options:

On Product/Service sale

At the time of product sale in MachPanel via WHMCS (i.e. server module create event), if there are some Configurable Options linked with the product being sold and the option is given a quantity when placing the order MachPanel integration system will send request for selling Configurable Options too.
On server module if MachPanel server application finds any matching addons in MachPanel database, it will sell those AddOns with specified quantity if that is greater than zero (0). Otherwise no action will be performed at MachPanel server end.

On Product/Service change

There are possibilities where some Configurable Options may change after being sold once, their quantity may increase or decrease or even may require to cancel the MachPanel Addon. To handle post sales/setup updates for Configurable Options we have enhanced the WHMCS change package server module command handler to take care of any changes in Configurable Options too.

It can handle following cases:

Sell new Addon in MachPanel on addition of new Configurable Options or an option quantity being changed from zero to some positive number.
Update existing AddOn quantity in MachPanel on change of quantity in WHMCS Configurable Options
Cancel existing AddOn in MachPanel for Configurable Options in WHMCS which were previously set to nonzero (0) value but are now set to zero (0)

Note: For case 2 and 3, if an AddOn in MachPanel is sold via WHMCS Addon and same MachPanel AddOn is added as Configurable Options in WHMCS product, then it will have no effect with any change in Configurable Options. It is highly recommended to not use both Configurable Options and WHMCS
AddOns for selling MachPanel AddOns

Note: To update MachPanel addons related to Configurable Options via WHMCS, you have to press Save Changes on WHMCS order detail interface followed by Change Package Server module command.

5.4.10 HF5 - Hotfix 5 for MachPanel build v5.4.10 - Updated 13th July 2016

zohaib.shaikh — Fri, 25 Mar 2016 05:34:13 GMT

Summary

This article provides 5.4.10 HF5 (Hotfix-5) and information about how to apply this fix on your servers. The hotfix is a cumulative update so contains all fixes from HF1, HF2, HF3 and HF4 for build 5.4.10.

Applies To

This article applies to MachPanel v5.4.10.

Important Notes

Prior to performing any update take backup of your MachPanel Database, Control and Remote servers. See below KB article for more details on how to take backup. http://kb.machsol.com/Knowledgebase/Article/50248

MachPanel Control Panel and all MachPanel Remote Servers need to be on Build v5.4.10 and then Hot-fix can be applied. Please follow the steps given below in sequence and execute instructions in the KB articles to complete the update:

Latest Issues Fixed

v 5.4.10 HF5
------------
Last Updated on 12th, July, 2016.

1. Fixed Mailbox usage not getting updated.
2. Fixed Edit SFB User error using API.
3. Enhanced ADUser, group or contact CN creation to allow object creation when CN is already in use for another object by appending integer value at end of CN.
4. Fixed issue where Password was not encrypted for AdirUser when ADSync enabled for user.
5. Setting of correct CountryId while adding/editing lync user through API in ADUser table done.
6. Fixed adding Conference Dial-in numbers issue when numbers are not already added (table is empty i.e. no records found).
7. Fixed issue with automatic execution of FixSecurityPermission operation from service queue.

This Update Contains following 4 Hotfix items also:

v5.4.10 HF1
-----------
Last Updated on 1st, Apr, 2016.

Switch Package issue for Skype4B Users when the new package has more than one dial plan fixed.
ADSync problem of client UPN setting as hosted UPN when client domain is added as accepted domain in hosted MachPanel fixed. Now it will set to primary/default domain of the hosted organization when UPN is not selected for sync in ADSync template.
Graph issue for Resource/Shared mailboxes fixed.
Duplicate Region/Area names in Region/Area drop-down lists fixed.
Office 365 menu shown on client side panel when office 365 module is turned off fixed.
Company/Owner/Reseller selection option is shown on client side interface for office 365 usage report fixed.
Issue in BulkUser creation in Skype4B module fixed.
Linked mailbox creation issue fixed.

v5.4.10 HF2
-----------
Last Updated on 22th, Apr, 2016.

Fixed Call Rates processing issue when no group job is present for Skype4B
Fixed issue adding group job, when an Apostrophe is found in job data/text
Updated Organization Name, Company Name field in Customer profile to allow 128 chars.
Fixed Access Template issue in Exchange where Add Linked/Shared/Room/Equipment mailbox button were visible when not allowed.
Mailbox, Mail Contact and Distribution List display in select boxes is standardized in exchange module like DisplayName - EmailAddress (Type)
Fixed Error in Exchange management due to wrong id used for options hover menu.
Auto remove old backup will remove DB backups too if SQL is installed on Control Panel.
Fixed issue where mailbox selection on Client dashboard takes user to Mailbox listing instead of Mailbox edit screen.
Added Linked, Resource mailbox creation from Customer Dashboard, previously it supported only User Mailbox creation.
Fixed bug in Linked mailbox creation giving error Password is blank.
Fixed quota graphs on customer dashboard. Separate graph added for resource mailbox.
Fixed issue when Cancelling Skype4B subscription and getting Data Type Conversion error.
Fixed Case Sensitivity issue in DID areas and Types.
Fixed issue where CS was taking backups twice when schedule was set as "Daily".
Fixed issue when employee was restricted to access AD Domains via roles, whole AD module was hidden from menu.
On Add-on Quantity cancellation, an email will be generated mentioning Add-ons quantity cancelled in subject.
Fixed Lync, SharePoint, Exchange etc. Clear button in Group Action redirects the page to main group action interface.
Fixed Call records processing error where error occurred in saving data due to different amount format.
Fixed: Removing Music on Hold audio file while editing Workflow not working.
Fixed: Object reference error on Edit Skype4B Subscription resources.
Fixed: Multiple occurrences of same phone numbers in phone numbers listing.
Fixed: Invalid Phone number display format in "DisplayNumber".

v5.4.10 HF3
-----------
Last Updated on 22nd, May, 2016.

Enhancement: Call report and Conference call report name will contain from date and to date .
Enhancement: Standardize Report name in all places using format ReportName-MonthName-dd-yyyy-HH-mm-8RandomChars.
Enhancement: The new Akamai transaction URLs that are available for Authorize.Net are updated in panel, so all supported versions have configurable API URL(s).
Fixed: Remove permission from Room mailbox via Group action gives error "Data at the root level is invalid. Line1, position 1.
Fixed: Fixed issue where password complexity message appear when creating a room mailbox from AD.
Fixed: Error in exporting audit logs after loading from archives.
Fixed: Phone number assignment/unassignment issue in add/edit Lync user/workflow
Fixed: Fixed commission display issue in Servie plan/add-ons, it was not populating correct.
Fixed: Removing Music on Hold audio file while editing Workflow
Fixed: Object reference error on Edit Skype4B Subscription resources
Fixed: Multiple occurrences of same phone numbers in phone numbers listing
Fixed: Invalid Phone number display format in "DisplayNumber"
Fixed: User already exists issue in bulk lync user creation if process is failed in first attempt.
Fixed: Addon resource display issue at client side in Exchange.
Fixed: Wrong redirection- workflow Add/edit page click to cancel.
Fixed: Issues handling audio files for Interactive Voice Responses of a workflow.
Fixed: Issues handling audio files for GUI based organization
Fixed: Exchange import gives error Cannot convert NVarChar to Date when litigation hold is enabled on Mailbox.
Fixed: An ADUser is created as enabled user by ADSync, Shared mailbox creation for same user fails as Enable-Mailbox command does not work for Enabled AD User.
Fixed: User Signed In as Contact of Customer appears as Customer when there is no activity for 20+ minutes.
Fixed: Erorr in assigning LineUri to Skype4B users through group operations.
Fixed: Skype4B resource tab issue when no addon is present.

v5.4.10 HF3
-----------
Last Updated on 23rd, May, 2016.

Error in Subscribe Hosting or Subscribe Multiple fixed in API/WHMCS calls.

For Issue: Removing Music on Hold audio file while editing Workflow not working. You have to update SfB/Lync remote servers, replace files from Remote folder.

v 5.4.10 HF4
------------
Last Updated on 3rd, Jun, 2016.

1. New functionality added to Allow selling of Add-ons with Quantity option using WHMCS Product Configuration Options. For details check article on link: (http://kb.machsol.com/Knowledgebase/Article/54522)

Important Note: Clients using WHMCS, need to update their integration. Integration files have been updated here (http://kb.machsol.com/Downloads/Download/53448). Also new integration pack must be deployed in case any error is encountered.

2. Fixed OU not getting deleted on Customer deletion.
3. Fixed AD User was not deleted when Exchange Subscription Cancelled and Auto Delete ADUser was On.
4. Fixed Lync user creation with Apostrophe in name does not set First Name, Last Name correctly.
5. Validation improved in SFB user creation to reduce errors from back-end on invalid input in Name, SIP etc.
6. Fixed error in editing SFB resources when related Call bundle is deleted.

Procedure

Go to MachPanel configuration studio.
Shut down all the MachPanel services and also exit the configuration studio. Make sure no instance to MachPanel Configuration Studio is running under any user.

Download the hotfix v5.4.10HF5.zip file from the link at bottom of this page.
Stop IIS Admin Service, please make sure that all the services are STOPPED from MachPanel Configuration Studio. Verify from "Task Manager" that the following services are not running.

MachSol.MachPanel Provisioning Service.

MachSol.MachPanel.ConfigurationStudio.exe.

MachPanel Billing Service.

MachPanel Helpdesk Service.

MachPanel Network Service.

MachPanel License Service.

MachPanel O365 Service.

Replace files from Control Server folder on MachPanel control server (Path: C:\Program Files\MachSol\MachPanel Control Server) and Replace files from Remote server folder of hotfix folder on MachPanel remote server keeping the folder hierarchy same as it is in hotfix. (you should get message to overwrite files, if not you are not doing it right).
Execute script.txt from zip file on MachPanel_Db after logging in to SQL management studio as MachPanel_Db user. Password can be obtained from connection string in registry of MachPanel Control Server.

Once all files are replaced properly from hotfix folder Restart all services related to MachPanel on Control as well as Remote Servers.

Download Link

http://www.machsol.com/updates/v5.4.10HF5.zip

Note: Please Unblock the files before replacing in installation directory if the downloaded Zip folder is blocked.

How to upgrade Service plan, resources & create and sell Add-ons

mudesira.munir — Mon, 18 Feb 2013 03:24:06 GMT

Summary

This article provides information about upgrading a service plan, resources, creating and selling add-ons.

Applies To

This article applies to MachPanel v5.6.44 and above.

Upgrade Service Plan/Resources & Sell add-ons:

This article uses Exchange Product as an example. You can upgrade your service plans, resources for an existing subscription, create and sell add-ons for all the MachPanel Enterprise products in a similar pattern. You have following three options to change the resources:

By creating then selling an add-on to add more resources to existing subscription such as additional Mailbox storage, additional User Mailbox, Shared Mailbox or Resource Mailbox.
By Creating more service plans and setting the option to Upgrade/Downgrade existing subscription.
By directly modifying the resources of sold subscription.
By modifying the resources of Service Plan having selected the option "Sync Sold Plan Resources:".

1. How to create an add-on, associate it to an existing plan or package and subscribe customer to it?

Navigate to the following path: Home >> Service Plans >> Exchange Hosting Products. And then click on Add New Add-on button under Add-on Management tab. See the snapshot below:

Type the name for the add-on (name it in such a way that you can distinguish what package sells when you are selling it).
Select Template of the Addon, For e.g Mailbox Storage, User/Linked Mailbox, Shared Mailbox or Resource Mailbox.
Provide your resources as per requirement. select payment cycles, payment groups, set up the price for add-on.

Associate it to your particular service plan or package. See the snapshot below:

Click on Finish button when done.
When selling an Add-on to a customer you can provide Add-on information as per requirement. See the snapshot below:

2. How to upgrade an existing service plan or package?

Navigate to the following path: Home >> Service Plans >> Exchange Hosting Products. And then click on Add New Product button under Reseller/Customer Product Listing tab. See the snapshot below:

Type the name for the package (name it in such a way that you can distinguish what package sells when you are selling it).
Provide your resources as per requirement. Select payment cycles, payment groups, set up the price for service plan and select your package for upgrade to your particular service plan or package. See the snapshot below:

Associate add-on (if any). Click on Finish button when done.
Now go to the existing subscription for which you want to upgrade, click on Upgrade button and then run it from the service queue. It will be added to your existing resources.

3. How to edit your resources for an existing subscription?

This will update only the desired subscription resources.
Navigate to the path: Home >> Service Director >> Exchange Hosting >> Accounts and click on the subscription name for which you want to upgrade your resources.

And then click on Edit Resources button under Resources tab as shown in the snapshot below. In Latest build you can edit resources of User/Linked Mailboxes and Resources/Shared Mailboxes separately

Fill in your resources as per requirement and then save it.

4. How to edit your Service Plan resources for all existing and new subscriptions?

This will update all subscription subscribed on the service plan being updated. Also, all future services subscribed for this plan will have new resources.
Navigate to the path: Home > Service Plans > Exchange > Edit Product and click on Edit for the Service Plan name for which you want to upgrade your resources.
Under the Basic Info tab, check the option "Sync sold plan resources:".
Go to Resources Tab and update your desired resource.
Hit Save / Finish Button and you are all set.
Navigate to your subscription and you will notice that resources have been synced as per the updated service plan.

References:

Please follow these KB articles for further reference:

How To Create And Provision An Addon

http://kb.machsol.com/Knowledgebase/Article/50102

Exchange Mailbox Storage Addon Creation

http://kb.machsol.com/Knowledgebase/Article/50259

Exchange Additional (User\Linked\Shared\Resource) Mailbox Add-on Creation

http://kb.machsol.com/Knowledgebase/Article/50260

Exchange Additonal (User\Linked\Shared\Resource) Mailbox Add-on Creation

mudesira.munir — Fri, 08 Apr 2011 09:12:56 GMT

This article describes in detail about creation of Exchange Additional User\Linked, Shared and Resource (room &equipment) Mailbox Add-on via MachPanel

Applies to:

MachPanel All Versions

Scenario:

The resource and shared mailbox can be created and sold via add-ons. Assume that exchange hosting product has been made in such a way that number of mailboxes (user\linked, shared, resource) are limited. If the customer having this subscriptions consumes all the mailboxes and wants to purchase more mailboxes only. This can be done by selling him Exchange Mailbox Additional Mailbox Add-on.

Procedure:

1) Go to Service Plan > Exchange > Add-on Management and click on Add New Add-on

2) Type the name for the addon (name it in such a way that you can distinguish what package sells when you are selling it. Like for mailbox addon, name it as 'Extra Mailbox')

3) Follow the snapshots below where a mailbox is created for a package with limited mailboxes having unlimited storage:

'1' is for enable and '0' is for disable. You can enter either as package permissions will override these. Here i want to have the mailbox to have unlimited storage.

We have put '1' here, don't worry as folder storage settings are applied of the package. Here '1' is for enable, '0' is for disable. You can enter either, as package values will be overriding these.

We have put '1' here, don't worry as folder storage settings are applied of the package.

4) Go to next steps, mention payment cycle, currency and price and then save it

5) Now go to 'subscribe service' for the customer to whom you want to sell the Add-on, select currency and then click on 'Add-on':

6) Select Microsoft Exchange from the PackageType, select the addon and set the number of addons. Complete the rest of the form and move to shopping cart.

7) Finish the setup and 'run' the add-on from 'Service Queue'

8) Now you can add mailbox from the 'service management' of the exchange account to whom addon has been sold.

Exchange Mailbox Storage Addon Creation

mudesira.munir — Wed, 06 Apr 2011 08:55:37 GMT

This article describes in detail about creating a storage addon for exchange mailbox.

Applies To:

MachPanel All Versions

Scenario:

Assume that the exchange package has been made in such a way that mailbox storage is 1GB (1024 MB). Now, you want to increase mailbox storage for 'x' number of mailboxes to 10GB (10,240 MB). Note that we will specify storage 10GB in add-on as our intent is to give 9GB extra storage. This is becuase storage value will override the package storage value. Common perception is that in this way total storage will be 10+1=11GB, which is wrong. So if you want to have a mailbox storage to be 10GB where the package plan has storage of 1 GB. You will again enter 10GB in the mailbox storage settings.

Procedure:

Go to Home » Service Plans » Exchange, select Add-on Management and click on Add New Add-on button.

Type the name for the addon (name it in such a way that you can distinguish what package sells when you are selling it. Like for storage addon, name it as '10 GB Additional Storage'). Select Mailbox Storage from Template field.

Follow the snapshots below where a 10GB storage is being created for a mailbox having original storage of 1GB

Note: We have set storage to be 10GB where as our intent was to give 9GB extra storage. This is becuase storage value will override the package storage value. Common perception is that in this way total storage will be 10+1=11GB, which is wrong.
So if you want to have a mailbox storage to be 10GB where the package plan has storage of 1 GB. You will again enter 10GB in the mailbox storage settings.

Move on to the next steps and fill in the price, currency and payment cycles for this addon and then save it.

Selling the Add-on:

Go to 'Subscribe Service' for the customer to whom you want to sell the addon
Select the appropriate curreny
Click on the Add-on icon.

Select Package Type to Microsoft Exchange and you will see the Add-ons available for this package. Select the storage addon from the menu. Now put the value of x (the number of mailboxes for which storage is to be increased) in the box against Add-on name.

Move to the shopping cart, then click next, then generate transaction ID for this item and then save it.
Now this item has been placed in the 'Service Queue'. Go to the queue and hit 'Run' or you can wait for the service queue to run it by itself. Items in the service queue are automatically 'run' within few minutes of their placement in the queue if the provisioning service is running.

Changing the Storage:

This is the final step. Go to the mailbox settings for which you want to increase the storage. Then go to Advanced and enter the new mailbox storage values and save it :

Now after changing the Resources to 10240 MB=10 GB of Mailbox you can see the Resources from Home » Customer Manager » Subscriptions List » Subscription Detail, Select Resources tab

How To Create And Provision An Addon

mudesira.munir — Wed, 14 Jan 2009 11:35:48 GMT

Summary

Add-on actually is the right way of selling extra resources. This article entails how to create and provision an add-on.

Applies To

MachPanel all versions

Solution

MachPanel allows you to extend your service plan offerings and accommodate additional features as and when available through the use of add-ons.

An add-on enhances the capability of already created base plan through increase of features such as additional Mailbox storage, additional User Mailbox and additional set of Mailbox Templates.
Selling of Shared and Resource Mailbox is possible via addons.

These type of add-on are automatically provisioned and managed by the system. Hence, MachPanel takes care of all the resource utilization.

Example:

If you have a Service Plan "base plan" initially created of 5 mailboxes with storage quota of say 5GB each and you have created 5 mailboxes already. Now you require one more mailbox with different storage suppose 1GB. But this is not possible since your base plan supports only 5 mailboxes and you have reached the limit. This would mean you either have to upgrade to a better service plan or edit the resources of existing one.

Another way to extend the offering of same Service Plan “base plan” is to create an add-on. You can sell add-on separately under the same base plan. If you don’t have add-on for Service Plan you can create one.

Now using the add-on option you can easily move to the next level to enhance your Service Plan of 5 mailboxes to sixth mailbox as desired, with any storage quota you want, Selling of Shared / Resource Mailboxes and additionally MachPanel manages add-ons for you.

Creation of a Add-on:

For creating an add-on, please follow the steps given below:

Navigate to: Home >> Service Plans >> Exchange Hosting Products. Go to Add-on Management tab and select Add New Add-on button.

On Step-1 you will have to select product type and add-on display name.

On Step-2 set the exchange resources for the add-on.

On Step-3 you will have to select payment cycles and price groups.

On Step-4 enter the prices and discounts.

On Step-5 add associated packages.

On Step-6 finally click Finish button. Now this Add-on is ready to be sold.

Provisioning/Selling of Add-On:

Please navigate to Home >> Customer Manager. Click on Subscribe Service and follow simple steps to sell add-on.

On Step-1 Select billing currency, On Step-2 Click on Add-on

On Step-3 Select the Add-on you want to add-on then save it in shopping cart.

On Step-4 Add-on successfully added to shopping cart click Next.

On Step-5 If payment has been made please add Transaction ID or click Payment Later & Save

The newly sold add-on order will be placed in Service Queue.
This add-on order will be provisioned once it is Run through the Service Queue.
Please navigate to Home >> Service Director >> Service Queue, Click on Run to provision the order.

Increase / Decrease Quantity of Add-ons Sold

Click on the "Subscription Name" of a customer as shown below:

Now select Add-on Tab and from options menu select "Edit Quantity".

Sav