InstantKB 2018-2 FinalMachPanel Knowledgebasehttps://kb.machsol.com/support@machsol.comThu, 11 Jun 2026 06:41:05 GMT20https://kb.machsol.com/Goto50241.aspx<p><strong><span class="Header">Summary</span></strong></p> <p>The article&nbsp;helps in&nbsp;setting the desired&nbsp;permissions and necessary modifications on the service user (any user other than the Administrator) we setup in MachPanel under Active Directory Domains section when dealing with Exchange 2010.</p> <p><strong><span class="Header">Applies To</span></strong></p> MachPanel all versions.<br /> MS Exchange 2010 <p><strong><span class="Header">Symptoms</span></strong></p> Provisioning fails when necessary Permissions and Modifications are not done on the user other than Administrator in Exchange 2010 Environment.<br /> <br /> <p><span style="color: #1f497d;">Provider: MachPanel Hosted Exchange </span></p> <p><span style="color: #1f497d;">»» Getting Exchange Server Group(s) </span></p> <p><span style="color: #1f497d;">»» Getting Exchange Server(s) </span></p> <p><span style="color: #1f497d;">»» Getting Exchange Hosting Information </span></p> <p><span style="color: #1f497d;">»» Start: Create Organization </span></p> <p><span style="color: #1f497d;">»» INFO: Creating zedtest</span></p> <p><span style="color: #1f497d;">»» Error: All hosted groups security Group 'RootSecurityGroup MachPanel' could not be created. Details: Create Security Group: Couldn't find object "hmclab.test/Users/hmcadmin". Please make sure that it was spelled correctly or specify a different object. Reason: The recipient hmclab.test/Users/hmcadmin isn't the expected type.</span></p> <p>&nbsp;<strong><span class="Header"><strong><span style="font-family: trebuchet ms; color: #3c71a6;">Solution</span></strong></span><br /> <br /> </strong>There are few modifications that need to be done for Users other than Administrator in case of Exchange 2010 environment. This issue can be successfully resolved by performing the following: </p> <ol> <li>Make an email address for the specific user in Exchange using Exchange Management Console (EMC)</li> <li>Add the user to Exchange Trusted Subsystem Security Group <ul> <li>Right click Trusted Subsystem Security Group and goto Properties</li> <li>Click on the Members tab</li> <li>Add the specific user</li> </ul> </li> <li>Go to Active Directory Users and Computers<br /> <ul> <li>Right click on the RootSecurityGroup in Hosting</li> <li>Click on the Management tab</li> <li>Select the required user</li> </ul> <ol> </ol> </li> </ol> This way, the desired Permissions will be granted. Tue, 10 Aug 2010 17:12:58 GMTzohaib.shaikhhttps://kb.machsol.com/Goto50142.aspx<p><strong>Summary</strong></p><p>Creating an offline order then executing it results in an error: RootSecurityGroup could not be created.  </p><p><strong>Applies To</strong></p><p>MachPanel all versions</p>Hosted Exchange Extension (HEE) - Standalone<strong><br /><br />Solution</strong> <br /><br />This error occurs when you have set invalid LDAP path in MachPanel configuration.  Please check and set correct LDAP path in control panel. <br />Please consult the "Solution" on following link which explains how to set LDAP Path:<br /><a href="/Knowledgebase/Article/50015">http://kb.machsol.com/Knowledgebase/Article/50015</a> for details.Sat, 09 May 2009 08:50:20 GMTfawad.khan