MachPanel Knowledgebase

URL Rewrite - HTTP to HTTPS redirection for MachPanel Web Portal

rehan_waseem — Tue, 30 Nov 2021 10:08:22 GMT

Summary

This article provides information about steps to perform HTTP to HTTPS redirection for MachPanel Web Portal.

Applies To

Applies to MachPanel v6 and onward.

Steps to perform

DOWNLOAD AND INSTALL

Download “URL Rewrite” from https://www.iis.net/downloads/microsoft/url-rewrite by clicking “Install this extension”:

You will be asked to “Save File”

Double Click the file after downloading it:

Hit “Run” if you get a security prompt:

Initialization will start:

Hit Install button:

Accept the terms:

Installation begins:

Hit Finish when done and exit installer:

CONFIGURATION AND TEST

Open / Re-Open IIS Manager to see URL Rewrite module under IIS section:

Click on “MachPanel Control Server” website under Sites and double click “URL Rewrite”:

Hit “Add Rule (s)”:

Select Blank rule in the Inbound rules section, then click the OK button.

Give your redirect an easy-to-remember name.

In the Matched URL section:
o   Set Requested URL: to Matches the Pattern.
o   Set Using to Regular Expressions.
o   Enter (.*) as the Pattern.
o   Check Ignore case.

Scroll down to Conditions and expand the section if necessary. Select Match All for Logical grouping, then click the Add… button.

A dialog box will open:
•   Type {HTTPS} in the Condition input field.
•   Set Check if input string to Matches the Pattern.
•   Type ^OFF$ in the Pattern field.
•   Check Ignore case.
•   Click the OK button.

You should now see your condition in the list.

Scroll down to the Action section and enter these settings:
•   Select Redirect as the Action type.
•   Type https://{HTTP_HOST}/{REQUEST_URI} in the Rewrite URL field.
•   Uncheck Append query string.
•   Set Redirect type to Permanent (301).

Click Apply in the right-hand Actions menu.

You can now check your redirect in a web browser.

TROUBLESHOOT

If there are any problems, you can check the site’s web.config file to make sure it contains the correct information.
In IIS Manager, right-click your site and choose Explore from the menu.

Edit web.config or open it in a text editor.

Verify that web.config contains the following text. If necessary you can create and/or modify this file:

Note: above details should fall just above in the web.config:
</system.webServer>

MachSol Customer Portal

mudesira.munir — Mon, 04 Jun 2018 09:38:10 GMT

Summary

This article provides the information regarding customer access/support portals available for MachSol.

MachSol Customer Portal

MachSol Customer Portal provides quick links to various user related operations like Account details, customization options, details regarding the products being purchased and license details as well. Information related to purchase of paid services quick links to support, FAQs, product knowledge-base and MachSol blog.

Support Portal

MachSol Support Portal is an online support platform where you can place a new problem ticket related to MachPanel and also check the status of the existing ones. You can sign in to the support portal by first registering it as a customer and then you will be able to place a ticket or check the progress/status of already placed tickets.

Support portal can be accessed through https://support.machsol.com

Sign-in/Registration of Support Portal:

Knowledgebase Portal

The MachPanel knowledgebase portal is the prime platform to learn and understand the MachPanel and its broad ranged functionality. There are KB articles/guides having details for each step to be performed in sequence are present for installation, configuration and for management purpose for each module present in MachPanel. Along with that you can also search for a particular problem you face and related article will be shown in case of a known problem, else you will have to contact MachSol support.

You can also access FAQs from KB portal.

Account Registration for Customer Portal

In order to create an Account on MachSol portal, please click on Login button after accessing www.machsol.com and click on Register Now in case of a new user to create your account as shown below:

Note: You will have to provide registered email ID with MachSol in the username field while login to customer portal.

As soon as you are logged in after creating an account, a dashboard will appear on the screen through which you can explore various options inside the customer portal. The customer portal is categorized in four basic sections i.e. Accounts, Products, Shop & Help.

1. Accounts:

In the accounts section you can customize account details, change password, add contacts, and send a request for account closure as well:

Edit Profile:

Add \ Remove Contacts:

Change Password of your account:

Account Removal/Closure:

You can send account removal request in case if you want to end your subscription and account with MachPanel. Please click on account closure and an alert will pop up:

If you click OK, then you will have to state the reason for account removal and you will have to enter the pass-code you received in email to submit the cancellation request.

2. Products:

In the Products section you can details regarding your orders, pending invoices, the information about your licenses (Installation ID, remaining/used licenses) and you will also be able to download the latest installers of the products through Downloads button.

Download link of installers:

License Information:

3. Shop:

In the Shop section you can buy professional services related to support, details regarding paid POC and MachSol EULA.

Paid Professional Services:

Paid POC Installation details:

4. Help:

Under the Help section you will be able to access the quick links to Support Portal for placing a problem ticket to MachSol Support, KB portal link, FAQs and link to MachSol Blog as well.

Service Management of SharePoint in MachPanel

mudesira.munir — Tue, 29 Apr 2014 01:40:49 GMT

Summary

This article provides a summary on SharePoint services management i.e. adding domains, managing SharePoint portals, and adding \ managing Users etc. in MachPanel.

Applies To

This article applies to MachPanel all versions.

Pre-Requisites:

Before you can manage services of SharePoint you need to Integrate SharePoint With MachPanel Control Panel. Please review the below KB article:
http://kb.machsol.com/Knowledgebase/Article/50267

Service Management of SharePoint Hosting:

In order to manage services of the SharePoint accounts, navigate to the path: Home >> Service Director >> SharePoint Hosting >> SharePoint Accounts

Click on Service Management link in front of the SharePoint account for which you want to manage Share Point Services. See the snapshot below:

General Settings:

Select General settings tab to view the subscription ID, front end binding server info, subscription status, provider, package\plan name etc. To update the front end server(s) binding click on the link in front of Update settings.

SharePoint Portal:

Select SharePoint Portal tab to view the information related to the SharePoint portals such as domain name, title, URL, manager email and other important details. To connect to the SharePoint portal click on the link as shown in the snapshot below. You can also edit the SharePoint portal details by clicking on the Edit button.

Domains:

Select Domains tab to view and add new domains to SharePoint account. You can change default settings for a domain from options column.

To add a new domain, provide domain name and click Save.

You can also define Permission Levels and Groups for SharePoint Accounts.

Users:

Select Users tab to view the users & their roles assigned. To add user to SharePoint account click on Add User button, to edit user click on Edit link as shown in the snapshot below:

Notice - Support Policy Update

zohaib.shaikh — Thu, 12 Apr 2012 00:21:52 GMT

Ticket initiation via support portal made compulsory

Valued Customer(s):

MachSol Inc. is an emerging leader in unified automation software that solves business and operational challenges in delivering scalable hosted software (SaaS) in cloud. MachSol paves way to the next generation of hosting, uniting the common aspects of management and control into single complete solution supported by experience and Microsoft certified engineers.

Notice - Support Policy Update

While we feel delighted to assist all our customers, we have made it compulsory that all issues are first initiated via the support portal in the form of a Case / Trouble Ticket and then formal Email, Phone or Live Chat communication is done. In all communications the Title and Case ID generated should be mentioned as a reference.

For timely resolution and action on the problem points, Enterprise Services and Support team is mainly responsible. In the event of a Problem, Question or Suggestion about the product “MachPanel”, You must forward all requests via the support portal on our website.

This will help everyone to keep track of all open/pending requests and appropriate resources from our team will be watching the progress. The procedure to place a ticket is very simple and entailed on the KB link below:

http://kb.machsol.com/Knowledgebase/Article/50282

NOTE: After announcement of this notice, it is the client's responsibility to ensure they have an active support agreement and they must initiate a ticket before contacting our support team via email, chat or phone for every new incident/problem.

Sincerely,
MachSol Team

How to get Paid Support / Buy Support Ticket

Zeeshan Masood — Fri, 24 Jun 2011 00:35:47 GMT

Summary

This article provide a summary on how to get Paid Support / Buy Support Ticket.

Procedure to Get Paid Support:

Case 1: If you are an existing customer then you can login with your credentials and can buy paid ticket. The procedure to place a request is very simple and entailed below:

Visit http://www.machsol.com

Click on Login on right top of page

Enter your details and click on Log in.

Click on “Paid Professional Services”.

Select your desired ticket from Products and proceed for payment:

Case 2: In case of new customer then go to https://www.machsol.com/services/professional-support/ and select the ticket you want to buy. When click on Buy now it will take you to login page where you need to sign in or register and then can go through the order process.

Error Creating SharePoint Portal

abdullah.afaq — Wed, 15 Jun 2011 23:50:45 GMT

Summary

This articles explains the cause and solution of error while creating SharePoint Portal

Applies To

MachPanel All Versions

Error Message

Below error message is received when SharePoint Portal order is 'Run' from Service Queue:

Error Cause

This error comes when there is a mismatch between user being used to provision SP site in MachPanel and the user under which Application Pool is running on back end.

Solution

There are two solutions to this problem:

Change the user from SharePoint Central Administration for the Web Application. To do this open SharePoint Central Administration Service and navigate to Central Administration > Security and from General Security click on Configure service accounts. Then select the Web Application Pool - *Web App ID*. Then select the AD user defined in MachPanel Active Directory from 'Select an account for this component' drop down list. If that user is not listed, then create it by clicking on Register new managed account right below the drop down list. Click OK when you are done. After that run command: iisreset /noforce on all servers in the farm.
Override domain credentials in MachPanel to match the user assigned to the Web Application at back end. To do this open MachPanel Control Panel and navigate to Home > Service Director > SharePoint Hosting > Server Groups. Click on edit against the appropriate server group. At the bottom of settings page you will find the option Override domain credentials. Check this box, enter the user under which the Web Application is running on back end. Save the settings.

After following either of the above mentioned solutions, go to Service Queue and Run the item. Portal will be created successfully.

Create Portal Failed. Remoting exception: Exception has been thrown by the target of an invocation.

fawad.khan — Mon, 24 Nov 2008 05:33:27 GMT

Summary
Hardware Node: [1] Dedicated Server
Provider: SharePoint 3.0
»» Getting Portal Information
»» Creating Portal.
»» Create portal Failed. Detail: Remote Server license not found or expired. Error Details: Remoting exception: Exception has been thrown by the target of an invocation.

Applies To
MachPanel all versions

Solution
This is a mix of two errors:

Remote Server license not found or expired.
Remoting exception: Exception has been thrown by the target of an invocation.

Please check following points for resolution.

1. In the first part the remote server license is not found or is expired. Every remote server requires a remote license to communicate with MachPanel. Please check your MachPanel licenses inventory to see how many remote licenses you have purchased and how much you are using. The error may occur in case you originally have less number of remote licenses than you are using. Please contact the sales department to purchase more remote licenses.

You can check for the total number of licenses from following navigation path:
Home » System Configuration » License Management » Enterprise Extensions

2. The solution for "Remoting Exception" requires some understanding of how SharePoint works. The very first thing that needs to be checked is to see if the "MachPanel Provisioning Service" on remote server is running properly.

3. The next thing to check is to ensure that communication on Port # 7860 is allowed on remote server. Please check your firewall settings on remote server and ensure that Port # 7860 is not blocked.

4. Please follow the installation guides properly for successful deployment. To successfully deploy services to be managed from MachPanel, you should consult the deployment guides at following link:

http://kb.machsol.com/Downloads/6

Please contact the sales department for password to the installation / deployment manuals.

Our product knowledgebase is constantly updated. If you encounter an error during installation and configuration, please search http://kb.machsol.com/Knowledgebase/

5. Please note that you have to adjust "MachPanel Provisioning Service" properties according to user under which the "windows sharepoint service" was installed. This part is tricky as one has to ensure proper work flow for integration between MachPanel and SharePoint.

Following points need your attention:

The planning starts before installing Sharepoint. All this has been explained clearly in installation guides already.

Please create "Administrator2" on AD.
Give appropriate permissions to "Administrator2" i.e. make it member of administrator group.
Logon to the server using "Administrator2".
Install Sharepoint.
Install MachPanel Remote Server.
Go to Run and type services.msc
On "Services Manager" Go to properties of "MachPanel Provisioning Service".
Click on "Log On" tab.
Select the option "This Account" and enter login/password of account under which the sharepiont service was installed i.e. "Administrator2" and its password in this case.

Note: In case you have already installed SharePoint then you must set the user through which SharePoint was installed in place of administrator2 on above steps.

Create Portal Failed - Error Creating Portal, [COM Exception] There Is No Such Object On Server

fawad.khan — Wed, 12 Nov 2008 02:21:35 GMT

Summary
Single machine was acting as multiple server roles (e.g. Domain Controller + SQL Database + MachPanel Control Server + DNS + WSS 3.0) and following exception was thrown during Windows SharePoint Services (WSS) 3.0 configuration with MachPanel Provisioning System:
Create Portal Failed.
Detail: Error Creating Portal
Details: [COM Exception]. There is no such Object on the server

Applies To
MachPanel all versions
Hosted SharePoint Extension (SPE)

Solution
The resolution for the above error is available at:
http://kb.machsol.com/Knowledgebase/Article/50063

Important:
Please make sure that for smooth, seamless and successful provisioning by MachPanel the RECOMMENDED SETUP for service preparation should be followed.
http://kb.machsol.com/Knowledgebase/Article/50062

Create Portal Failed - Error Creating Portal, The Server Is Unwilling To Process The Request

fawad.khan — Wed, 12 Nov 2008 01:52:44 GMT

Summary
I encountered the following error while configuring Windows SharePoint Services (WSS) 3.0 through MachPanel.

Create Portal Failed.
Detail: Error Creating Portal
Details: Security Group policy error. The server is unwilling to process the request

Applies To
MachPanel all versions
Hosted SharePoint Extension (SPE)

Cause
Single machine was acting as multiple server roles (e.g. Domain Controller (DC) + SQL Database + MachPanel Control Server + DNS + WSS 3.0)

Solution
The above error can be resolved by separating the Domain Controller (DC). In other words, no software should be installed on DC and it should be separate.

Minimum deployment architecture for successful WSS 3.0 provisioning through MachPanel Provisioning System includes at least three server machines:
For Example:

1. Server 1: Domain Controller (Active Directory Domain + DNS)
2. Server 2: MachPanel Control Server + Database Server
3. Server 3: WSS 3.0 + MachPanel Remote server

Note: Similar resolution steps can be followed for resolving issues regarding Enterprise Extensions i.e. Hosted Exchange Extension (HEE), Hosted Exchange Extension (HEE) for HMC 4.0, BlackBerry Extension (BBE) etc.

Please consult Installation & Service Preparation Guides that explain the details in this regard, available for download at:
http://kb.machsol.com/Downloads/

MachPanel Knowledgebase

URL Rewrite - HTTP to HTTPS redirection for MachPanel Web Portal

Summary

Applies To

Steps to perform

MachSol Customer Portal

Summary

MachSol Customer Portal

Support Portal​

Knowledgebase Portal

Account Registration for Customer Portal

1. Accounts:

Edit Profile:

Add \ Remove Contacts:

Account Removal/Closure:

2. Products:

Download link of installers:

License Information:

3. Shop:

Paid Professional Services:

Paid POC Installation details:

4. Help:

Service Management of SharePoint in MachPanel

Notice - Support Policy Update

Ticket initiation via support portal made compulsory

How to get Paid Support / Buy Support Ticket

Summary

Procedure to Get Paid Support:

Error Creating SharePoint Portal

Create Portal Failed. Remoting exception: Exception has been thrown by the target of an invocation.

Create Portal Failed - Error Creating Portal, [COM Exception] There Is No Such Object On Server

Create Portal Failed - Error Creating Portal, The Server Is Unwilling To Process The Request

Support Portal