MachPanel Knowledgebase

Creating Shared/Web Hosting Products/Service Plan

mudesira.munir — Sat, 02 Sep 2023 22:21:04 GMT

Summary

This article provides information on how to create Shared/Web Hosting Products/Servivce Plan in MachPanel

Applies To

This applies to all build version of MachPanel.

Shared/Web Hosting Plan Management

MachPanel Supports shared hosting plans provisioning on supported providers. Hosting Plans are created through powerful Service Plan Wizard.

To create a hosting plan, navigate to following path: Home >> Service Plans >> Hosting Products

Click Add New Product button.

When the page loads, you will see the following settings:

Product Type: Select Shared Hosting from the drop-down list.
Control Panel: If you select Shared Hosting or Reseller Hosting product type then you will see this box. It lets you select the control panel you are using for the product provisioning.
Server Group: If you select Shared Hosting or Reseller Hosting product type then you will see this box. It lets you select the server group where this package will be provisioned.
Product Name: Enter the name of your product.
Is Active: Select No if you want to disable this product selling.
Select Package Type: You need to select one of following for package type:
1. Web Hosting
2. DNS Only
3. Database Only
4. Mail Only
Allow Prorate: Select Yes if you want to allow pro-rated billing (applicable only if billing system is in Pro-rate mode).
Associate Addon: You may want to associate addon with this product. Your choices are:
1. Optional
2. Required
3. Suppressed
Associate Domain: Select how you want to associate domains with this product. Your choices are:
1. Optional
2. Required
3. Suppressed
Date: This is date set by the system (not editable).
Enabled For Commission Reseller(s): If you check this option the Customer Product Plan will be enabled for Commission type Resellers. (Visible only if Commission Type Reseller option is enabled in Built-in Module.)
1. All Resellers
2. Select Resellers
Product Comments: Enter any comments you want to associate with this product.

Resources: You need to select Resources as per your requirement. For e.g if you have selected Web hsting in package type, you need to provide all the required required detail related to a website.

If you have selected Database Only then provide details related to Databases.
If you have selected Mail Only then provide details related to Mail.
If you have selected DNS Only then provide details related to DNS

Payment Cycles: This form lets you select Payment Cycles for the plan. You must select at least one payment cycle and payment group. Select the payment cycle and click right arrow button to move it to Selected Cycles list. Select the payment group and click right arrow button to move it to Selected Payment Groups list.

Price Group: This form lets you set prices for the Payment Cycles and Payment Groups you have selected in the previous step. Here you may set:

Setup Price
Price
Discount
Renewal Price
Transfer Price

Enter prices in each box.

Possible Product Upgrade / Downgrade: Here you may configure the upgrade and downgrade behavior of this product.

Associate Addon: This form lets you associate addon with your domain name. Your client may buy these addon using online store or order them through their customer control center.

Click Finish button to complete product setup.

Selling VPS (Hyper-V) service to customer

mudesira.munir — Sun, 11 Sep 2022 20:00:11 GMT

Summary

This article describes in detail about selling a VPS service to customer in MachPanel.

Applies To

MachPanel all versions.

Pre-requisites

MachPanel Control Server has been installed, if not then follow below KB article:

http://kb.machsol.com/Knowledgebase/Article/50261

MachPanel Remote Server has been installed, if not then follow below KB article:
http://kb.machsol.com/Knowledgebase/Article/50262

Also make sure that MachPanel Control Server and MachPanel Remote Server should be on the same build and that MachPanel Provisioning Service is running on both servers

Steps to Provision an Account/Subscribe to a Service

Open MachPanel Control Panel Website (You can do it by opening MachPanel Control Server Configuration Studio and then navigating to Configure > Control Panel Website, and then clicking on the URL in it). Log in with the provider credentials.

Navigate to Home » Customer Manager » Customers and then click on Subscribe Service for the customer you want to subscribe a new service.

Select the Billing currency which you selected while creating the service plan.
Select the VPS Hosting to sell hyper-v from the Service shown in below snapshot.
For a Prepaid Reseller, you must Subscribe As Reseller for the desired Service in order to re-sell it to your Reseller's customer.

On the next page fill the required information and select the service plan from dropdown menu against Packages and then click on Shopping Cart.
Add/Associate Addon as required.

On review page click on Next.

Fill out the payment method and click on "Generate" against Transaction ID if the billing method is used from MachPanel also. Select the Payment method from the dropdown menu against Payment method. You can write order comments and billing comments also for new subscription. Click on Save to save the new order.
You can also choose Payment later option.

Once the order has been saved it will go to the "Service Queue" for execution. you will see RUN for Auto provisioning.

Control: Click on this button to manually provision a service. This is very useful in two scenarios:

Manual Provisioning: For those services which cannot be provisioned automatically you can use Control button to provision. For example, Dedicated server provisioning.
Provisioning Failed Orders: If for any reason an order is failing to provision you may use the Control button to provision it.

If you are unable to see VPS setup interface, check popup blocker settings.

You need to select DNS pool, Allocate Public IP's & Private IP's.

Click Finish and Close the popup window.

How To Create VPS (Hyper -V) Service Plan?

rehan_waseem — Wed, 31 Aug 2022 22:01:39 GMT

Summary

This article provides information on how to add Hyper-V packages/service plan in MachPanel.

Applies To

This article applies to all build versions of MachPanel.

Create Hyper-V Service Plan

To add a new Hyper -V package/service plan navigate to following path: Home » Service Plans » VPS Hosting

Automation Module for VPS allows you to add hosting products for your customers. It includes following:

Reseller Product Listing
Customer Product Listing
Add-ons Management

Click on Add New Product button. When the page loads, you will see the following settings.

Basic: Under Basic tab you need to select the Hyper -V Server and provide other settings.

Product Type: VPS Hosting from the drop-down list is selected.
Product Name: Enter the name of your product.
Provider: Select Hyper-V as a provider.
Server Group: Select the desired server group from the drop down list.
Single VM: Select If you want to enable it for single VM.
On Cancellation Remove VM Data From Backend: If checked it will remove the VM from the backend too, else it will only remove the VM record from MachPanel database.
Metered Billing: Select if you want to enable Metered billing for resellers and customers.
TS Gateway FQDN: Provide TS gateway FQDN.
Is Active: Select No if you want to disable this product selling.
Allow Prorate: Select Yes if you want to allow pro-rated billing (applicable only if billing system is in Pro-rate mode).
Associate Addon: You may want to associate add-on with this product. Your choices are:
1. Optional
2. Required
3. Suppressed
Date: This is date set by the system (not editable).
Sync sold plan resources: Check this option in order to Sync resources to sold existing subscriptions associated with the package. Note: If this checkbox is checked, product name, comments, Edu discount bit, plan resources will be updated in sold subscription resources. Changing plan resources does not auto update entities like Mailbox or Skype4B User settings. Skype4B plan or addon is not updated if it is assigned to user already.
Enabled For Commission Reseller(s): If you check this option the Customer Product Plan will be enabled for Commission type Resellers. (Visible only if Commission Type Reseller option is enabled in Built-in Module.)
1. All Resellers
2. Select Resellers

14. Product Comments: Enter any comments you to associate with this product. These comments show up on the store-front when this product is selected.

Once you click the Next button you will be presented with series of forms to configure your product.

Resources: Under Resources tab You can configure your total number of VPS, Processors, size of Memory, Disk and number of snapshots etc.

Maximum VPS: Enter the maximum number of VPS.
Virtual Processors: Provide no of total number of virtual processors allowed.
RAM Per VPS (MB): Provide RAM size per VPS in MB.
Memory Type: You can select Memory type Static RAM, Dynamic RAM or both.
Memory Weight: Provide memory weight for each VM.
Disk Space per VPS (GB): Provide disk space per VPS (GB).
VHD Type: Select VHD type: Fixed, Dynamic, Both.
Auto Create Additional disks: If this is checked Provide
1. Disk Name
2. Storage Type:
3. Size (GB)
Snapshots: Provide no of maximum snapshots per VPS.
No. of Public IP Addresses: Provide the no of Public IP addresses per VPS.
No. of Private IP Addresses: Provide the no of Private IP addresses per VPS.
Available disk images: Check if the disk image is available.

Payment Cycles: This form lets you select Payment Cycles for the plan. You must select at least one payment cycle and payment group.

Select the payment cycle and click right arrow button to move it to Selected Cycles list.

Select the payment group and click right arrow button to move it to Selected Payment Groups list.

Payment Groups: This form lets you set prices for the Payment Cycles and Payment Groups you have selected in the previous step. Here you may set:

Setup Price
Price
Discount

Enter prices in each box.

Possible Product Upgrade / Downgrade: Here you may configure the upgrade and downgrade behavior of this product. When a product is purchased, your client may perform upgrade/downgrade from their control center without your involvement.

Associate Addon: This form lets you associate addon with your hosting plan. Your client may buy these addon using online store or order them through their customer control center.

Click on Finish button to complete product setup.

SharedHosting - Database Only Hosting

Khurram.hameed — Wed, 06 May 2020 21:41:57 GMT

Summary

This articles describes in detail about the Integration of Database Only Hosting (Shared/Web Hosting) and Database Only Subscriptions and Management.

Applies To

This article applies to MachPanel v6 and above.

Pre-Requisites

MachPanel Control Server has been installed, if not then follow below KB article:
http://kb.machsol.com/Knowledgebase/Article/50261
MachPanel Remote Server has been installed, if not then follow below KB article:
http://kb.machsol.com/Knowledgebase/Article/50262

STEP-1: Integrating Database Service with MachPanel Web Hosting:

Open MachPanel Control Panel Website (You can do it by opening MachPanel Control Server Configuration Studio and then navigating to Configure > Control Panel Website, and then clicking on the URL in it). Log in with the provider credentials.
Add Web Hosting server Group if not added already. Navigate to Home > Service Director > Web Hosting > Server group and then click on Add Server Group. For more details click Add Web Hosting Server Group
Now Click on Server Group Name, new tab "Web Hosting Servers" will open and you will also see Services in options column.

Click Services in the options menu against the desired server then click on Add Service button.

To add Database Service to your Hostmatic/Web server, select Database from the drop down list.

Now, select Provider for the Database service and provide necessary details such as SQL Database Settings, Database Backup, Account Limits, DNS Record. Click Save when done See the snapshots below:

Hit Test Service for each service and if you get Successful message in Green then integration of that service is successful.

STEP-2: Creating Database Only Product/Package:

To add a Database Only - Shared Hosting Product navigate to path: Home >> Service Plans >>Hosting Products. Select Customer Product Listing tab for Customer plan.
Click Add New Product button as shown below:

Now provide basic details such as Server Group, Product name and select Package Type Database Only.

Under Resources tab, Provide Resources for the Database Hosting.Provide Following fields:

Maximum MS-SQL databases
Maximum MS-SQL database size per database (MB)
Maximum MS-SQL database users
Maximum MY-SQL databases
Maximum MY-SQL database size per dataBase (MB)
Maximum MY-SQL database users
Maximum ODBC DSN

Select Payment Cycles and Payment Groups and click Next.
Add Price Group and click Next.
Associate Add-on (if any) and then Finish to create the Package.

STEP-3: Provisioning and Selling of Database Only - Shared Hosting Plan:

In this step you have to sell and provision the Database Only Plan to the customer. Select Shared Hosting under "Service".

Select the Database Only Plan under "Package".

Please review the following KB article for more details on selling and provisioning of services: http://kb.machsol.com/Knowledgebase/Article/50275

STEP-4: Management of Database Only Subscriptions:

Navigate to following path to manage Database Only Subscription: Home >> Service Director >> Web Hosting >> Hosting Accounts
Select Database Only Subscription tab as shown below:

Now you can add & manage Databases and Database Users under their respective tabs as shown below:

By clicking on Manage button you will see
Under Manage Database section, there are two operations Backup Database and Restore Database
By clicking Backup Database, backup of database can be saved \Root\Backups
To Restore from a backup, you need to click on Restore Database, on clicking you will see a section as shown below

Locate file by clicking Browse button, select file by clicking the Name of Database backup file

Click Done, you will see

Click Restore button.
Under Database Users Tab user related operation, setting password, Set as Owner or Removing a user can be performed

Subscribing Customer to Azure Service Plan and Addon

mudesira.munir — Tue, 28 Nov 2017 14:19:08 GMT

Summary

This article entails how to subscribe Customer/Reseller to a Service Plan and Provisioning an add-on.

Applies To

This article applies to MachPanel v6.0 and above.

CSP Profile Creation:

Steps highlighted on link below should already be completed related to Adding/configuring CSP Profile:

https://kb.machsol.com/Knowledgebase/54511/CSP-Module-Configuration-Guide-for-MachPanel-Automation-Solution

CSP Service Plan Creation:

Steps highlighted on link below should already be completed related to Creating Service Plan

https://kb.machsol.com/Knowledgebase/55547/CSP-Service-Plan-BasicZero-Resource-plan-and-Addon-Creation

Selling of CSP (Azure Basic Plan):

Go to customers section and click Subscribe Service,then choose Microsoft CSP Service. You will be presented with screen below to input details for new subscription:

A. For New Tenant make sure Microsoft 365 Domain Name is Valid & active.

B. For Existing Tenants, Review following KB:
http://kb.machsol.com/Knowledgebase/Article/55585

Select Offers/Addons, Quantity & check out to process the order.

Once you go through all the steps and save the order, it goes to service queue.

Process the order from Service Queue, If you get below error in verifying domain name, it means the domain name is not valid and you need to ensure its validity because only a valid domain can be provisioned for CSP:
- Error in validating domain prefix from office 365. Details: AADSTS70002: Error validating credentials. AADSTS50126: Invalid username or password Trace ID: 51fa60bd-67ba-4037-ab8e-53fb5da53b00 Correlation ID: 3725c48e-0722-4f16-ac2f-0ee8dcfaf042 Timestamp: 2017-07-05 11:32:59Z
If you get Error for add txt record:
- Error in O365 subscription setup, Details: Please add txt record for tenant primary domain 'domainname.com' in DNS server as follows: Text = 'MS=ms94665460', Ttl= '3600' and then try again in few minutes.

Please note that this is actually a requirement from Office 365 itself where it requires you to add a TXT record in DNS:

MachPanel just uses a TXT Record to verify that you own this domain.

Add the listed TXT record to your domain using the appropriate set of DNS tools. Following image shows that the TXT record @ with a value of MS=ms94665460 with a time to live (TTL) of 3600 should be added to the domain. The value of this TXT record will be different each time you provision a new subscription.

Note: For Skype for Business subscriptions, similar DNS configuration is needed as explained in KB link below: http://kb.machsol.com/Knowledgebase/Article/54539

Selling of CSP Addon in order to extend Resources:

Please navigate to Home >> Customer Manager. Click on Subscribe Service and follow simple steps to sell add-on.

On Step-1 Select billing currency, On Step-2 Click on Add-on

On Step-3 Select the Add-on you want to add-on then save it in shopping cart.

On Step-5 If payment has been made please add Transaction ID or click Payment Later & Save

The newly sold add-on order will be placed in Service Queue.
This add-on order will be provisioned once it is Run through the Service Queue.
Please navigate to Home >> Service Director >> Service Queue, Click on Run to provision the order.

CSP Service Plan, Basic/Zero Resource plan and Addon Creation

rehan_waseem — Mon, 03 Jul 2017 14:37:29 GMT

Summary

This article provides summary on CSP Service Plan Creation and Basic/Zero Resource Plan.

Applies To

This article applies to MachPanel build 6.2.10 and above.

CSP Profile Creation:

Steps highlighted on link below should already be completed related to Adding/configuring CSP Profile:

https://kb.machsol.com/Knowledgebase/54511/CSP-Module-Configuration-Guide-for-MachPanel-Automation-Solution

Adding service plan for CSP:

Following types of plan can be created in CSP

Service Plan
Basic/Zero Resource Plan

Adding Service Plan for CSP:

Once Profile is added and Tested with success. Its time to Add a Service Plan. You can add Service Plans for Reseller or End Customers.

To add Microsoft CSP Product / Service plan for End Customer, follow the navigation as per image below:

Choose correct Microsoft 365 Partner Profile, Country and locale.

If you want to "Linked with local organizations" & "Handle DNS" Enable both section..

Sync Offers/Addons from Microsoft365 if not listed all, On expanding you will see offer and Addons, Enable Offers and Add-ons as per requirement, click Next

Note: If following Error appears on clicking Next after Offer tab in CSP service plan. We apologize for the inconvenience, but the system has encountered an error.

"Operation is not valid due to the current state of the object"

Update web.config appSettings section as below: Default Path: C:\Program Files\MachSol\MachPanel Control Server

<appSettings> 
        <add key="aspnet:MaxHttpCollectionKeys" value="1000000"/> 
        <add key="MachPanel_LWS.lws" value="http://localhost/webservice/lws.asmx"/> 
<add key="MachPanel_LWS.LWS2.lic" value="http://localhost/webservice/lic.asmx"/> 
       <add key="MachPanel_LWS.lic" value="http://ls2.machsol.com/webservice/lic.asmx"/> 
</appSettings> 

Also Compare values:

Select Payment Cycle and Payment Group and Click Next.

Set the Price Group for selected offer and Click Next.

A new functionality added in MachPanel as Commercial SaaS Product, You can search CSP Commercial SaaS Products and Set/Edit Cost & Sales Price, also you have choose the billing term.

Associate Add-on if you want and Click Finish

Basic or Zero Resource plan Scenario:

In Service Plan section for e.g. create Basic Exchange Service Plan say "Base plan" with 0 users\mailboxes and storage quota of 0 GB. Now when you require to create a mailbox with storage suppose 1GB. But you cannot add mailboxes as your base plan supports 0 mailboxes.
Now in order to extend the offering of same Service Plan "Base plan” you have to create and provision an add-on. You can sell add-on separately under the same base plan. If you don’t have add-on associated with Service Plan you can create one. By using the add-on option you can easily move to the next level to enhance your Service Plan of 1 or 5 mailboxes as required, with any storage quota you want.
Similarly you can create Basic Service Plan for CSP \O365 for example Azure Basic Plan by providing minimum resources as shown below:

For Usage based billing cases, we have new option with Defer billing for Customers, Usage Based billing as resellers.

For reseller's product you can check option for Usage based billing enabled.

In Resources you can check/uncheck "Linked with local organization" and "Handle DNS".

Sync Offers/Addons from Microsoft365 if not listed all, Enable Offers and Add-ons as per requirement, click Next

Select Payment Cycle and Payment Group and Click Next.

Set the Price Group for selected offer and Click Next.

A new functionality added in MachPanel as Commercial SaaS Product, You can search CSP Commercial SaaS Products and Set/Edit Cost & Sales Price, also you have choose the billing term.

Associate Add-on if you want and Click Finish

Creation of Add-ons in order to extend Resources of Basic/Zero Resource Plan:

In order to extend the No of Users you have to create and sell add-ons for CSP product. For creating an add-on, please follow the steps given below:
Navigate to: Home >> Service Plans >> Microsoft CSP Products. Go to Add-on Management tab and select Add New Add-on button.

On Step-1 you will have to select product type and add-on display name.

On Step-2 set the CSP resources for the add-on.

On Step-3 you will have to select payment cycles and price groups.

On Step-4 enter the prices and discounts.

On Step-5 add associate packages. Finally click Finish button. Now this Add-on is ready to be sold.

Editing Subscription Offers and Resources:

Click subscription ID in CSP account listing

Click on Edit Resources under Resources tab

Specify the Resources and click Save

Under Addon Tab you can Buy New Addon or Edit/Cancel existing Addon

Under Subscription Tab you can use of these two functions "Add subscriptions" and "Import Subscriptions"
- Add Subscriptions: To bring offers/add-on from remaining offers/add-ons which are already there in the plan
- Import Subscriptions: To bring offers/add-ons from O365 tenant

If you don't find desired offers/add-ons then you can go back and edit the plan used for subscription, edit the plan, and include more offers or add-ons from "Offer" or "Commercial SaaS Products" once again.
Make sure Sync sold subscription checkbox is checked under Service Plan

*Note: Be mindful it will make selected offers/add-ons to all the subscriptions that were subscribed using this plan, and to make these available to the only one subscription you need to perform Edit Subscription step as shared above.

Operation is not valid due to the current state of the object

mudesira.munir — Wed, 19 Apr 2017 05:34:53 GMT

Summary

This article provide a solution to following error "Operation is not valid due to the current state of the object".

Applies To

This article applies to MachPanel build v5.6.29

Error Message:

Following Error appears on clicking Next after Offer tab in CSP service plan.

We apologize for the inconvenience, but the system has encountered an error.

"Operation is not valid due to the current state of the object"

Solution:

Update web.config appSettings section as below: Default Path: C:\Program Files\MachSol\MachPanel Control Server

<appSettings> 
        <add key="aspnet:MaxHttpCollectionKeys" value="100000"/> 
        <add key="MachPanel_LWS.lws" value="http://localhost/webservice/lws.asmx"/> 
<add key="MachPanel_LWS.LWS2.lic" value="http://localhost/webservice/lic.asmx"/> 
       <add key="MachPanel_LWS.lic" value="http://ls2.machsol.com/webservice/lic.asmx"/> 
</appSettings> 

Dial Plan and Conference Dial-In handling in Skype4B (Lync) Account

mudesira.munir — Fri, 22 Jul 2016 01:06:09 GMT

Summary

This article provide a summary for on how to Add & Assign Conference Dial-In via Dial Plans.

Applies To

This article applies to MachPanel build v5.4.10 and above.

How it works

Conference Dial-In number depends on the Dial-Plan, which on one end is associated with the Conference Dial-In Number and on the other end is associated with the Skype4B user.

How to Add Dial Plans?

To Add Dial Plans for Skype4B account in MachPanel, navigate to the following path:Home » Service Director » Skype4B Hosting » Call Settings.
Click on Dial Plan Tab. Dial-In Conference Region will also be referenced in Conference Dial-In section. Specify other details as desired.

How to Add Conference Dial-In?

To Add Conference Dial-In, navigate to the following path:Home » Service Director » Skype4B Hosting » Call Settings.
Click on Conference Dial In Tab. Dial-In Conference Region is associated which determines the Dial Plan. Specify other details as desired.

How to Associate the Conference Dial-In to Customer via Service Plan?

Conference Dial-In is associated with Dial Plan, and Dial Plan can be associated to customer via Service Plan. To create service plan navigate to following path:Home » Service Plans » Skype4B » Add Product.
Dial Plans can be associated under Resources Tab when you choose Enterprise Voice for Telephony. Specify other details as desired.

How to Create Skype4B user and choose Dial Plan?

Subscribe a Customer to the desired Service Plan, in which you associated your desired Dial Plans and Provision the service from service queue.
After Successful Provisioning, Manage the desired Account.
Click on Users Tab and then add new user.
Choose your desired Dial Plan.
The Conference Dial-In number which was associated with the dial plan will be used while generating meeting requests for this user.

Last but not the least, if you have an existing organization for which you want to update Dial Plan, you first have to Update their Service Plan by Performing and Upgrade or Downgrade of Subscription to your desired Service Plan, after which you will be able to see desired options in Dial Plan Section.

Create New Service Plan and Edit older (plan the customer is currently subscribed to):

Upgrade the Subscription

Common Domain\Parent domain in Lync Service Plan

mudesira.munir — Thu, 23 Apr 2015 06:36:46 GMT

Summary

This KB articles explains Common Domain\Parent domain scenario in Lync Service Plan and the management of Multi-Level OU in Lync Accounts. This feature comes handy when you want to enable Lync Services for Small and Medium Businesses who do not have or wish to use their own domain name and want to use Provider’s Domain Name to avail Lync Services.

You can subscribe customers for such a service plan with combination of Add-ons to form a group. Users within one group will be able to see presence of one another, but will be segregated from other customers even though they are using the same domain name.

Applies To

This article applies to 5.2.10 HF4 or Later.

Procedure:

Step-1: Add Package

Navigate to the Path: Home » Service Plans » Lync Hosting Products and click on Add New Product as shown below:

On second step, under Resources Tab, you will see check-box to ask for using common provider domain, if you check this box then it will

Hide Domains Resource Row

Show Common OU Name Text Box

Show Common Domain Name Text Box

Upgrade/Downgrade step is hidden

Save

Finish the creation of plan by full filing the rest of requirements. On Edit Package it will

Show common OU and domain names as Read-Only, no update allowed.

Upgrade/Downgrade step is hidden

Step-2: Sell Package

While selling such package, domain input will be hidden as it will use the common/parent domain name.

Save

Step-3: Provisioning

There are two scenarios for Common\Parent OU creation during Provisioning:

Common/Parent OU creation

If not exist then create

If exists check for common domain name

If domain exists go ahead for child OU creation

If not exists

Create common domain, set meet URLs, publish topology etc.

Create child OU

Step-4: Management

Change in domains fill ( Not Allowed)

Disabled Upgrade/Downgrade of such packages (Sell Add-ons is possible only)
SIP domain in such subscription will not be shown, on pointing it will Show “Using Provider Common Domain”

Hidden Domain tab in Service Management of Lync Account

Hyper-V Metered Billing Plan and Resources Usage in MachPanel

mudesira.munir — Sun, 23 Mar 2014 06:01:05 GMT

Summary

This article provides a summary for enabling Hyper-V Metered Resources Usage Billing for Reseller's and its customer in MachPanel.

Applies To

This article applies to MachPanel Build v4.9.21 and above

Prerequisite

MachPanel Control Server Installation
http://kb.machsol.com/Knowledgebase/Article/50261
MachPanel Remote Server Installation
http://kb.machsol.com/Knowledgebase/Article/50262

Hyper-V Metered Resources Usage Billing in MachPanel

To enable Hyper- V metered Usage billing in MachPanel follow below steps:

STEP-1: Integrate Hyper-v Server in MachPanel:

To integrate Hyper-v in MachPanel, navigate to the following path: Home >> Service Director >> VPS Hosting and Add a Server Group. See the snapshot below:

To integrate Hyper-v in MachPanel please review the following KB article for further details:
http://kb.machsol.com/Knowledgebase/Article/50316

STEP-2: Add Sealed Images in MachPanel:

Add sealed images at following path: Home > Service Director > VPS Hosting > Setup

STEP-3: Add IP Pools and Virtual Network in Hyper-v:

After the Test Service of Hyper -V is successful, you can add IP Pools, Virtual Networks and sealed images in Hyper-V, please review the following KB article for further details:

http://kb.machsol.com/Knowledgebase/Article/52397

STEP-4: Creating & Selling VPS (Hyper-V) Metered Billing Service Plan:

To create a new package \ service plan, navigate to the following path: Home >> Service Plan >> VPS Hosting.
Click on Reseller Product Listing tab, add new product. See the snapshot below:

For Prepaid/Subscription reseller, if reseller is subscribed to a package where ‘Metered’ billing is turned ‘On’ then
- For all customer subscriptions under reseller and for all virtual machines under a subscription.
  - Calculate total ‘On’ state usage hours of VM
  - Calculate average usage for each resource which is metered in reseller service package.
  - Bill for each resource is generated as ‘Average usage’ * ‘Total On state hours of VM’ * ‘Price set in reseller package’.

In Price Group section there are two type of pricing one is the price cycle (Monthly, Yearly etc) which will be charged once every time when the cycle will be complete, and the other is Hourly for different resources and will be applicable on those resources which are marked checked in Metered Billing Section.

Reseller’s recurring invoice:

Usage Bill Detail Section:

For Customer Product (Under reseller), If a service provisioned with a package where ‘Metered’ billing is turned ‘On’ then
- Calculate total ‘On’ state usage hours of a virtual machine under a subscription.
- Calculate average usage for each resource which is metered in service package.
- Bill for each resource is generated as ‘Average usage’ * ‘Total On state hours of VM’ * ‘Price set in package’.

Under Price Group tab you will see the Metered Billing:

Customer Recurring Invoice:

Usage Bill Detail:

Creating Service Plan/Package in MachPanel

rehan_waseem — Sun, 23 Mar 2014 05:58:11 GMT

Summary

This article provide a summary for Creating a new Service Plan/Package in MachPanel.

Applies To

This article applies to MachPanel build v4.9.21 and above

Pre-Requisite:

First of all, create server groups for a particular service (Shared Hosting services, Exchange services, Skype for business, CRM, VPS services, CSP etc.) so that it could be added in your service plan during creation.

Creation / Adding a Product or Service Plan:

Before selling services (Shared Hosting services, Exchange services, Lync, CRM, VPS services etc.) to customers, you have to create service plans for each service.

To create a new service plan, navigate to the path: Home >> Service Plans or select Product under respective module to create Product\Plans.
Select the desired product from the list and click on Add New Product button from either Reseller Product Listing or from Customer Product Listing tab as shown in the snapshot below:

Note: Choose Reseller Product Listing tab only when you are selling service to a Subscription Based\Prepaid Reseller.

Provide Basic Information:

Fill the form under Basic Info tab by selecting Product type, Provider, Server Group, providing Product name & comments etc.

You can also restrict the use of a specific service plan by setting it as Inactive.
You can select from the drop down list other options such as prorate billing and add-ons association.

You can also provide education discount package.
You can Sync sold plan resources in you need to edit the Plan resources and by checking it the changed resources will be applied to existing accounts.

Provide Product comments with style and font. After that click on Next button.

Resources allocation:

In the next step, provide resources for each Service plan. The resources are different for each service for example in Exchange Hosting Products, you have to specify all the resources such as Limits, Permissions, Mailbox Storage Settings, Folder Storage Settings, Outlook Web Access Settings, Personal Archive Settings, Other restrictions and Wireless Services.

After chosing SPLA the permissions will be selected automatically for provided no of Users mailbox.
Now Provide/configure SPAM filters options.
In permission provide EWS access and MAPI access (RPC over HTTP, MAPI over HTTP) as per requirement.

Under Mailbox storage settings you have to provide the size of the mailboxes, when it exceeds the specified amount it will issue warning messages

You can choose the Public Folder storage.

The Outlook Web Access OWA setting will be also applied as per number of mailboxes and the SPLA type.

Assigning Mailbox Templates:

Select Mailbox templates as shown below. You can review following KB article to create a new Exchange Mailbox Template:

http://kb.machsol.com/Knowledgebase/Article/51372

Note: If you don't want to use templates, please leave this section empty for the Reseller Product Plans\Customer Product Plans

Defining Payment Cycles:

Select Payment Cycles and Payment Groups and click on Next button to proceed.

Setup Price for Product:

Set a price for your product plan. Click on Next button when done.

Upgrade/Downgrade:

You can also upgrade/downgrade your existing product. See the following KB article for How to Upgrading a service plan, resources, creating and selling add-ons.
http://kb.machsol.com/Knowledgebase/Article/50348

Associate Add-on:

You can associate add-ons in this step if any. See our KB article for How to create and provision an Add-on.

Click on Finish button to add a new product.

How to Add Mailbox Templates?

rehan_waseem — Wed, 09 Oct 2013 05:20:14 GMT

Summary

This article provides a summary of Mailbox templates feature.

Applies To

This article applies to MachPanel build v5.5.23 and above

How to add a Mailbox template?

To add a mailbox template navigate to the path:Home >> Service Director >> Exchange Hosting>> Mailbox Templates.
Click on Add button as shown in snapshot below:

Features/Resources and option covered in Templates:

The following features are covered in Mailbox templates:

Storage Quotas
Mailbox Features
Custom Attributes

Provide Template Name and select the SPLA type from the drop down list and also select Throttling Policy. When a template is applied to a mailbox then respective throttling policy will also be applied.

How Templates can be applied for New and Existing subscriptions?

Navigate to path: Home » Service Plans » Exchange and select "Sync Sold Plan resources" option Under Basic Info Tab as shown below:

Click on Next and under Resources tab select Template(s) to be assigned to an Exchange Account.

Now when the customer creates a new mailbox user, he will be able to select the Template from the drop down list. By clicking on the Show Template Details link you will be able to see the details of the template selected.

Change Mailbox template for existing Mailbox(es)

You can also apply templates to more than one mailboxes under tab: Mailboxes >> Group Actions >> Mailbox features.

Select/Change Template as shown below:

Note: A template can be assigned to mailbox when adding a mailbox provide that its resource does not exceed the package resources.

Custom Mailbox Template Feature

New Access template permission is introduced, named as "Allow custom mailbox template", which is not allowed by default. If allowed in access template/permission all subscriptions under that customer/reseller will see a node "Custom" in Mailbox template dropdown (add/edit mailbox, mailbox group actions).

If "custom" selected in add/edit Mailbox or via group action, all effected Mailboxes will see "Advanced"tab (like no mailbox template is applied ever), new mailbox settings will be according to plan/add-on resources. Edit mailbox (created using mailbox template previously) feature selected via access template will be shown in Advanced tab (This will just set template as custom, nothing will be changed, but visible in edit interface to change if custom is selected.).

We should be able to set existing mailboxes template to Custom using "Group Action" Feature.

How to upgrade Service plan, resources & create and sell Add-ons

mudesira.munir — Mon, 18 Feb 2013 03:24:06 GMT

Summary

This article provides information about upgrading a service plan, resources, creating and selling add-ons.

Applies To

This article applies to MachPanel v5.6.44 and above.

Upgrade Service Plan/Resources & Sell add-ons:

This article uses Exchange Product as an example. You can upgrade your service plans, resources for an existing subscription, create and sell add-ons for all the MachPanel Enterprise products in a similar pattern. You have following three options to change the resources:

By creating then selling an add-on to add more resources to existing subscription such as additional Mailbox storage, additional User Mailbox, Shared Mailbox or Resource Mailbox.
By Creating more service plans and setting the option to Upgrade/Downgrade existing subscription.
By directly modifying the resources of sold subscription.
By modifying the resources of Service Plan having selected the option "Sync Sold Plan Resources:".

1. How to create an add-on, associate it to an existing plan or package and subscribe customer to it?

Navigate to the following path: Home >> Service Plans >> Exchange Hosting Products. And then click on Add New Add-on button under Add-on Management tab. See the snapshot below:

Type the name for the add-on (name it in such a way that you can distinguish what package sells when you are selling it).
Select Template of the Addon, For e.g Mailbox Storage, User/Linked Mailbox, Shared Mailbox or Resource Mailbox.
Provide your resources as per requirement. select payment cycles, payment groups, set up the price for add-on.

Associate it to your particular service plan or package. See the snapshot below:

Click on Finish button when done.
When selling an Add-on to a customer you can provide Add-on information as per requirement. See the snapshot below:

2. How to upgrade an existing service plan or package?

Navigate to the following path: Home >> Service Plans >> Exchange Hosting Products. And then click on Add New Product button under Reseller/Customer Product Listing tab. See the snapshot below:

Type the name for the package (name it in such a way that you can distinguish what package sells when you are selling it).
Provide your resources as per requirement. Select payment cycles, payment groups, set up the price for service plan and select your package for upgrade to your particular service plan or package. See the snapshot below:

Associate add-on (if any). Click on Finish button when done.
Now go to the existing subscription for which you want to upgrade, click on Upgrade button and then run it from the service queue. It will be added to your existing resources.

3. How to edit your resources for an existing subscription?

This will update only the desired subscription resources.
Navigate to the path: Home >> Service Director >> Exchange Hosting >> Accounts and click on the subscription name for which you want to upgrade your resources.

And then click on Edit Resources button under Resources tab as shown in the snapshot below. In Latest build you can edit resources of User/Linked Mailboxes and Resources/Shared Mailboxes separately

Fill in your resources as per requirement and then save it.

4. How to edit your Service Plan resources for all existing and new subscriptions?

This will update all subscription subscribed on the service plan being updated. Also, all future services subscribed for this plan will have new resources.
Navigate to the path: Home > Service Plans > Exchange > Edit Product and click on Edit for the Service Plan name for which you want to upgrade your resources.
Under the Basic Info tab, check the option "Sync sold plan resources:".
Go to Resources Tab and update your desired resource.
Hit Save / Finish Button and you are all set.
Navigate to your subscription and you will notice that resources have been synced as per the updated service plan.

References:

Please follow these KB articles for further reference:

How To Create And Provision An Addon

http://kb.machsol.com/Knowledgebase/Article/50102

Exchange Mailbox Storage Addon Creation

http://kb.machsol.com/Knowledgebase/Article/50259

Exchange Additional (User\Linked\Shared\Resource) Mailbox Add-on Creation

http://kb.machsol.com/Knowledgebase/Article/50260

Avoid Automatic Cancellation And Suspension Of Subscription

fawad.khan — Thu, 14 May 2009 09:07:43 GMT

Summary
Please note that a subscription with price of 0.00 should/does not get canceled or suspended automatically. This article explains how to avoid automatic cancellation and suspension of subscription.

Applies To
MachPanel all versions

Solution
This problem can easily be avoided by taking care when account setup is performed. There are two options:

1. Make sure that while placing the order, price is set to 0.00. Also it is important to ensure that check box with title Price Freezed is checked. This way future invoices will be generated similar to the first one.

2. The second option (more often used and recommended) is to set the plan price to 0.00. This will keep every new invoice to 0.00 and therefore stop automatic cancellation and suspension.