MachPanel Knowledgebase

Configuring Autodiscover SRV Record for Outlook Connectivity

rehan_waseem — Mon, 11 Aug 2025 09:28:42 GMT

Summary

This article provide information about how to configure auto discover SRV record for Outlook Connectivity.

Applies To

All Versions.

Steps Procedure

Kindly make sure DNS (escpeically autodiscover) is properly configured for your customer organization.

Following is required to have successful autodiscovery:

_autodiscover._tcp.example.com. 3600 IN SRV 0 0 443 mail.example.com.

Please create SRV record as per above format for tenant domain.

SRV Record: Create SRV record in each tenant public DNS zone with given format.

Note: Make Sure you do not have any CNAME with name autodiscover in tenant DNS zone.

After making changes (if they were not already there) give DNS propagation some time and check your outlook connectivity again.

Exchange Online connection fails with error: Access is Denied using Basic Authentication

rehan_waseem — Thu, 13 Jan 2022 08:49:36 GMT

Summary

This article provides a summary of "Access is denied" error encountered in connecting to Exchange Online while trying to perform any exchange related operation. Below error is contained in detailed error message: Connecting to remote server outlook.office365.com failed with the following error message : Access is denied.

Applies To

This article applies to:

MachPanel v6 and Later.
MachPanel's Exchange Online extension for its CSP Module.
Exchange Online

Overview

With the introduction of OAuth 2.0 in the year 2020 from Microsoft as an enhanced, more secure and modern authentication system, Microsoft had informed its users that the older Basic Authentication via PowerShell EXO V1 will be discontinued. It is confirmed that by October 2022 the Modern Authentication via OAuth v2.0 (PowerShell EXO v2) will fully replace the older mechanism.

To further speed up the process, Microsoft started identifying the tenants under its O365 cloud which were not using Basic Authentication and have stopped / blocked them from using it. If you have a new tenant for which Security Defaults are enabled, Basic Authentication will seize to work. For existing tenants as well, their Basic Authentication will stop working if detected by Microsoft and you will start facing the above highlighted error if this is done by Microsoft.

The changes affect all operations via Basic Authentication for Exchange Online whether being performed directly via PowerShell EXO v1, or via any 3rd Party App using PowerShell EXO v1.

MachPanel and Exchange Online

MachPanel currently uses PwerShell EXO v1 to communicate with Exchange Online and hence the recent changes by Microsoft as mentioned above will affect control panel's ability to perform operations on a tenant.

While we are working on making changes to our panel to upgrade to PowerShell EXO v2, the current workaround is to allow basic authentication. Please follow steps highlighted in solution section below:

Solution

In the Tenant you can run this Command Get-OrganizationConfig | Format-List basic*

(You will see the entry/value: 255 which stand for All Basic Authentications Blocked i.e. BasicAuthBlockedApps=255)

To change this, you need to login with the Global Admin, then go to the Help section and run this command Diag: Enable Basic Auth in EXO

After That you can activate the basic Authentication.

More details and pictorial illustration given on links below:

https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-june-2021-update/ba-p/2454827
https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210

Some Images:

After activating the Basic Authentication for Exchange Online Remote PowerShell and running this Command Get-OrganizationConfig | Format-List basic*

(You will see the entry/value: 239 which stand for All Basic Authentications Allowed i.e. BasicAuthBlockedApps = 239)

Finally you can now connect via Exchnge Online OAuth v1.0

If steps are completed as highlighted above, then the procedure has been completed and you are done! However, sometimes when you hit "Run Test", you will get a different message. Please review below details to cater that scenario:

After Run test:

If you see following message:

These are the current Basic authentication settings:

The organization configuration is dehydrated. In the Microsoft datacenters, an organization configuration being dehydrated means that it has certain objects consolidated to save space. In this state, configuration cannot be modified. This can be changed by running the Enable-OrganizationCustomization cmdlet.
Note that you are only required to run the Enable-OrganizationCustomization cmdlet once in your Exchange Online organization. If you attempt to run the cmdlet again, you will get an error.

To handle this you have to connect tenant using ExchangeOnlineShell module, run the command: Enable-OrganizationCustomization.

Steps:

Open PowerShell
Install-Module -Name ExchangeOnlineManagement -RequiredVersion 3.2.0
1. (skip if already installed)
Import-Module ExchangeOnlineManagement
Connect-ExchangeOnline
1. Login
Enable-OrganizationCustomization

After this perform the above steps again from start.

To make this change, you need to login with the Global Admin, then go to the Help section and run this command Diag: Enable Basic Auth in EXO

How to integrate Email Client & charge for the license?

rehan_waseem — Tue, 24 Feb 2015 12:51:30 GMT

Summary

This article provide information on Download and pay for Latest Outlook/Entourage Client from our portal and charge for the license.

Applies To

This article applies to MachPanel build v6 and above

Download for Latest Outlook Client Configuration in MachPanel

A. Email Client (Outlook & Entourage):

Navigate to the following Path: Home » Service Director » Exchange Hosting » Exchange Server Groups
Select Email Clients tab, Click on Add Email Clients as shown below.
Provide a URL to download Outlook/Entourage Client as shown in the snapshot below:

B. Create Product /Plan to Allow Download Outlook/Entourage Client:

Navigate to the following Path: Home » Service Plans » Exchange Hosting Products
Click on Add New Product under Product listing or Click on Add New Add-on under Add-ons Management.
Under Resources tab, There is a section for Outlook Web Access Settings. See the snapshot below:

C. Login As End User to Download Outlook/Entourage Client:

When “Outlook License Enabled” is checked from service plan or via Add-on, the mailbox set up with this option will have an option to download outlook.

Visible under "Options" column in front of mailbox that has Outlook License enabled.
Visible under "Mailbox Detail" of 4rth level AD user.

The link to download will not be static if this option is enabled / checked and download link will work only once for each click.

Step-1: Provide Username / Email address and check Login As End User as shown below:

Step-2: Click on “View Details”:

Step-3: You will see dropdown to download email client if the option is allowed for mailbox:

Charge for Outlook Client via Usage Reports:

You can View the details for the Outlook License from the following path: Home » Service Director » Exchange Hosting » Usage Report

Click on MailBox Usage Report, see the snapshot below:

Suspend a Customer or Disable an Account

mudesira.munir — Wed, 10 Dec 2014 11:35:04 GMT

Summary

This article provides a summary on different ways to Disable, Suspend and Put on Hold a Subscription / customer account:

Applies To

This article applies to MachPanel build v5.1.12 and above

Details

We are using example of Exchange Service:

Following different options to disable / suspend / put on hold exchange service are available:

1. Suspend the customer:

Suspend action will suspend all customer's subscriptions resulting in seizure of services:

2. Put subscription(s) on hold:

This will disable the subscription and seize all sub services under the subscription:

3. Disable Mailboxes.

4. Disable mailbox via group actions:

Common question:

After a subscription/mailbox is Disabled, why the Exchange User(s) is/are still Able to Access their services via Outlook & OWA?

Please note that it will takes 15 minutes to 2 hours for the changes to take effect. Or in order to immediately clear IIS cache, please restart IIS as Exchange-based web services run under IIS.

On disable MachPanel, does not disable AD user or its relevant exchange mailbox. All it do is disable connective protocol for selected mailboxes like MAPI, IMAP, POP and OWA. You can cross check them via exchange ECP under Mailbox features.

SOP for Specifying Exchange Server Group Additional Settings (All versions)

mudesira.munir — Thu, 27 Dec 2012 00:08:26 GMT

Summary

This document is used as SOP for specifying Additional Settings in Exchange Server Group while integrating Exchange Server (All Versions). This document helps you in acquiring the values for fields in additional settings from the back-end Exchange Server (all versions) and describes which fields are to be filled in manually.

Applies To

Applies to MachPanel v5.3.10 & above

Solution

Additional Settings Interface:

Note: The domain name used in this article is example.com

Platform access domain

The platform access domain can be acquired from the back-end by typing the following command at power shell. See the snapshots below:

OR

Auto discover URL

As the domain is example.com so the value for auto discover should be autodiscover.example.com. This value is acquirable from the backend server by using the following command at PS.

CMD: Get-autodiscovervirtualdirectory | fl ExternalURL

Auto discover redirect URL

As the domain is example.com so the value for auto discover redirect URL should be autodiscoveredirect.example.com. This value need to be input manually.

MX record address

MX values in example.com public zone. In our example it will be mx1.example.com, mx2.example.com. These values need to be input manually.

OWA URL

The OWA URL can be acquired from the backend server by typing the following command. See the snapshot below:

Outlook Anywhere URL

The Outlook Anywhere URL can be acquired from the backend server by typing the following command. See the snapshot below:

Incoming FQDN (POP/IMAP)

These values need to be input manually.

As domain is example.com so the value for POP should be pop.example.com which should be pointing to CAS.
As domain is example.com so the value for IMAP should be imap.example.com which should be pointing to CAS.

OutgoingFQDN (SMTP)

As domain is example.com so the value for SMTP should be smtp.example.com which should be pointing to HUB Server. This value need to be input manually.

Exchange Proxy Setting

This value can be acquirable from the backend Exchange Server.

Exchange Email template values

zohaib.shaikh — Sun, 02 Sep 2012 22:43:08 GMT

Summary

This article provides the information to Update Mailbox template according to environment and replace the platform specific variables in Exchange Email template.

Applies To

Applies to MachPanel v4.3.10 and above.

Solution

1. In order to edit the Exchange Email template navigate to the following path:

Home >> System Configuration >> Emails configuration >> Email Templates

2. Now click on Edit Template under Pakage Info Emails section as shown in the snapshot below:

3. A new tab Edit Template will open. You can insert Company, Customer and Group variables for template group as shown in the snapshot below:

The Email Template variables can be inserted in the template by selecting them from the drop down lists. Following is the list of all variables currently in use in our email template.

Company variables

%CompanyName%: Should be the name of the company.
%CompanyAddress1%: Should be the company address1.
%CompanyAddress2%: Should be the company address2.
%CompanyCity%: Should be the name of city in which the company is located.
%CompanyState%: Should be the name of the company state.
%CompanyZip%: Should be the Zip code of the company’s country.
%CompanyCountry%: Should be the name of the country.
%CompanySalesEmail%: Should be the email address of the company’s Sales team.
%CompanyBillingEmail%: Should be the email address of the company’s Billing.
%CompanySupportEmail%: Should be the email address of the company’s Support team.
%CompanyFax%: Should be the fax of company.
%CompanyURL%: Should be the URL of the company’s website.

Customer Variables

%ClientFirstName%: Should be first name of email recipient.
%ClientLastName%: Should be last name of email recipient.
%ClientID%: Should be the ID of the customer.
%ClientPriEmail%: Should be the primary Email address of the customer.
%ClientSecEmail%: Should be the secondary Email address of the customer.
%ClientCPURL%: Should be the URL of the Control Panel of the customer.
%ClientLoginID%: Control Panel Login ID.
%ClientPassword%: Control Panel password.
%ClientAddress1%: Should be the customer address1.
%ClientAddress2%: Should be the customer address2.
%ClientCity%: Should be the name of city of the customer.
%ClientState%: Should be the name of the customer state.
%ClientZip%: Should be the Zip code of the customer’s country.
%ClientCountry%: Should be the name of the country.
%ClientPhone%: Should be the phone number of the customer.
%ClientMobile%: Should be the mobile number of the customer.
%ClientFax%: Should be the fax of the customer.
OutlookDownloadURL: The provider needs to update this manually for now. We plan to create a form in control panel to feed in such inputs in future builds, probably after build 4.3.14.
EntourageDownloadURL: The provider needs to update this manually for now. We plan to create a form in control panel to feed in such inputs in future builds, probably after build 4.3.14.
"%MXRecordAddress%": The provider needs to update this manually for now. Should be possible to retrieve from Exchange Server settings. We will probably add this enhancement after build 4.3.14.
"%AutoDiscoverRedirectURL%": The provider needs to update this manually for now. Should be possible to retrieve from Exchange Server settings. We will probably add this enhancement after build 4.3.14.
"%OWAURL%": The provider needs to update this manually for now. We plan to create a form in control panel to feed in such inputs in future builds, probably after build 4.3.14.

Group Variables

%MailBoxEmailAddress%: Should be the Mailbox email address.
%MailBoxPassword%: Should be the Mailbox password.
%upnUserName%: Should be the User Principal Name.
%packageName%: Should be the Name of service plan.
%packageType%: Should be the Type of service plan.
%signUpDate%: Should be the Signup date.
%subscriptionID%: Should be the Subscription ID.

Configure outlook profile

mudesira.munir — Tue, 03 Jul 2012 07:36:27 GMT

Summary

This article provides info how to download outlook profile from 4th level interface using MachPanel.

Applies To

This article applies to MachPanel v6.

Download file from MachPanel as shown below:

Extract the file using option to for extracting in folder with same name as file as shown in below snapshot:

Copy the folder in C root and then double click 'Initialize Account' file. Click Yes if you get any prompts. After that run your Microsoft Outlook

If you unzip the files directly in C root instead of folder with same name, and double click on “initialize account” it will not configure the outlook profile and give you profile setup windows if you open outlook.

Download Outlook Profile for the AD 4th level user interface:

After logging into the account you can download outlook profile. See the snapshot below:

Important Note: When “Outlook License Enabled” is checked from service plan or via Add-on, the mailbox set up with this option will have an option in 4th Level Interface to download outlook. The link to download will not be static if this option is enabled \ checked and download link will work only once for each click. See snapshot below:

Configure Outlook Client On Hosted Microsoft Exchange Email

fawad.khan — Fri, 31 Oct 2008 02:41:50 GMT

Summary

This article explains how to configure exchange account in outlook.

Applies To

Exchange Server 2007
Microsoft Outlook 2007

Solution

1. Start, Control Panel, Mail

2. Add

3. Type in the profile name and click OK

4. Select Add a new e-mail account and click Next

5. Select Microsoft Exchange Server and click Next

6. Click More Settings and type the your email account login and password

7. Go to Connection tab and select the Connect to my Exchange mailbox using HTTP OR Appropriate Method.

8. Click Exchange Proxy Settings - If needed or set for your exchange setup.

9. Input the information and change the settings as per your exchange setup environment and then click OK

10. Click Apply and OK

11. Click Next and Finish and click OK
12. Open Microsoft Outlook and choose the profile and click OK
13. Input the User name and Password and click OK