MachPanel Knowledgebase » Knowledgebase » Frequently Asked Questions (FAQ)

Mailbox permissions enabled or changed and it gets stuck with status [syncing]

mudesira.munir — Thu, 06 Aug 2020 16:25:09 GMT

Summary

This article describes issue with “Permissions” where the mailboxes remain in “Syncing” status.

Applies To

Machpanel (Exchange mailboxes)

Details

Please note that the mailboxes being operated on “SHOULD NOT” have any Pending Jobs. If there are any pending jobs related to the mailboxes being worked on, the “Syncing” status will not change.

When Permissions on mailbox(es) are applied

and you see permissions are not getting synced, i.e. mailbox on which permission are applied is with [syncing] status for quite a while as shown above.

Solution

Check Exchange Group Actions
All jobs related to mailbox should be completed or canceled for sync to work.
Also Provisioning service must be running.

Question: What will be effect of problematic mailboxes on

Other mailboxes of the same org
Answer: will get processed without any issue
Mailboxes in other organizations
Answer: will get processed without any issue

i.e. only particular mailbox who has pending job(s) gets stuck.

Lastly, if its a case of MachPanel which has been recently updated to latest build, then there is a table that needs to be updated and all records for all mailboxes need to be synced before proper status for all mailboxes is visible in panel interface. Following query can be executed to check status of overall sync.

Select * from HB_tblExchangeMailboxSync

where sendas=0 or SendOnBehalf=0 or FullAccess=0 or CalenderPermissions=0If issue is still persisitent:

If issue is still persisitent / permissions sync not working, take following steps:

Enable Advanced logging.
Enable logging for thread: GroupActionWorkMailBoxPermissions. If there are multiple control servers, disable thread on all control servers except the one on which problem is being reviewed.
Review log files starting with:
◦ MBPermissionsSync
◦ SyncMailboxPermissions
After problem is solved, enable GroupActionWorkMailBoxPermissions thread on all servers, disable logging for Thread.
Disable Advanced logging.

To find duplicates following queries can be used:

================================================

Select UserLDAPUrl from HB_tblExchangeMailboxes

group by userldapurl having count(Userldapurl) > 1

===============================================

Select LDAPGroup from HB_tblExchangeDistributionLists

group by LDAPGroup having count(LDAPGroup) > 1

==============================================

Select ContactLDAPUrl from HB_tblExchangeMailContacts where HostedOrgId = (Select HostedOrgId from HB_tblExchangeOrganizations Where HostedOrgId=HB_tblExchangeMailContacts.HostedOrgId)

group by ContactLDAPUrl having count(ContactLDAPUrl) > 1

==============================================

If a duplicate is found, find all records against the LDAP in that table and keep 1 record against the Org.

Integrating Web Hosting Services with MachPanel

mudesira.munir — Fri, 24 Jun 2011 05:25:00 GMT

Summary

This articles describes in detail about the integrating MachPanel Automation Module for WebHosting in MachPanel.

Applies To

MachPanel all versions

Pre-Requisites

MachPanel Control Server has been installed, if not then follow below KB article:
http://kb.machsol.com/Knowledgebase/Article/50261

MachPanel Remote Server has been installed, if not then follow below KB article:
http://kb.machsol.com/Knowledgebase/Article/50262

All the required back end servers have been installed e.g IIS, DNS, FTP, Mail Servers etc.

Hosting Panels & Hostmatic Components

Following hosting panel are supported:

Below is the list of services and their providers which MachPanel Automation Module for WebHosting supports:

Web Services
- IIS 6 Server
- IIS 7 Server
- IIS 8 Server
- IIS 10 Server

FTP Services
- Microsoft FTP 6 Server
- Microsoft FTP 7/7.5 Server (Windows 2008 or Windows 2012)
- Microsoft FTP 10 Server (Windows 2016)
- Gene6 FTP Server
- Filezilla FTP Server
Mail Services
- Mail Enable Server
- Merak Mail Server 9.2.1
- Smarter Mail Server 6.x
- Smarter Mail Server 8.x
- SmarterMail 11.x/12.x/13.x
DNS Services
- Microsoft DNS Server
- Simple DNS Plus Server
- Power DNS
Database Services
- SQL Server 2000
- SQL Server 2005
- SQL Server 2008
- SQL Server 2012
- SQL Server 2014
- SQL Server 2016
- MYSQL 5.1 Server
Web Stats
- SmarterStats 4
Protected Folders
- IIS Password

Integrating Plesk in MachPanel

Navigate to Home > Service Director > Web Hosting > Server group and then click Add Server Group.
In Step-1 provide server group name, select provider as "Plesk" and click Next.

In Step-2 provide server information as below and click Finish:
- Plesk Server Name
- Plesk Base URL
- Plesk Login
- Plesk Password
- Plesk Shared IP Address
- Maximum website load
- Current website load

Integrating MachPanel Automation Module for WebHosting in MachPanel

Navigate to Home > Service Director > Web Hosting > Server group and then click Add Server Group.

Enter Server Group name, select Hostmatic Control Server from the Provider drop down list. Then move to next step.

4) Enter the Web Hosting Server Reference ID, IP, local administrator credentials and click Finish.

At this point you have successfully added the Hostmatic Control Server in MachPanel. Now you need to add services in the recently added server. So click on the recently added Hostmatic Control Server group.
You will see the list of Web Hosting Server being added in this Server Group. To add Web Hosting Services in the Hostmatic Server, click Services in the options menu against the desired server. then click on Add Service button.

From the Service drop down menu, select the Service you want to add.

After selecting the service, you will be taken to their respective pages. Fill the required information for the services and save. Add multiple services as per your requirements. Please review following KB article for more details:

http://kb.machsol.com/Knowledgebase/Article/53474

Below is a snapshot of Web, DNS services added in the above Hostmatic Server.

Hit Test Service for each service and if you get below snapshot then integration of that service is successful.

Exchange Additonal (User\Linked\Shared\Resource) Mailbox Add-on Creation

mudesira.munir — Fri, 08 Apr 2011 09:12:56 GMT

This article describes in detail about creation of Exchange Additional User\Linked, Shared and Resource (room &equipment) Mailbox Add-on via MachPanel

Applies to:

MachPanel All Versions

Scenario:

The resource and shared mailbox can be created and sold via add-ons. Assume that exchange hosting product has been made in such a way that number of mailboxes (user\linked, shared, resource) are limited. If the customer having this subscriptions consumes all the mailboxes and wants to purchase more mailboxes only. This can be done by selling him Exchange Mailbox Additional Mailbox Add-on.

Procedure:

1) Go to Service Plan > Exchange > Add-on Management and click on Add New Add-on

2) Type the name for the addon (name it in such a way that you can distinguish what package sells when you are selling it. Like for mailbox addon, name it as 'Extra Mailbox')

3) Follow the snapshots below where a mailbox is created for a package with limited mailboxes having unlimited storage:

'1' is for enable and '0' is for disable. You can enter either as package permissions will override these. Here i want to have the mailbox to have unlimited storage.

We have put '1' here, don't worry as folder storage settings are applied of the package. Here '1' is for enable, '0' is for disable. You can enter either, as package values will be overriding these.

We have put '1' here, don't worry as folder storage settings are applied of the package.

4) Go to next steps, mention payment cycle, currency and price and then save it

5) Now go to 'subscribe service' for the customer to whom you want to sell the Add-on, select currency and then click on 'Add-on':

6) Select Microsoft Exchange from the PackageType, select the addon and set the number of addons. Complete the rest of the form and move to shopping cart.

7) Finish the setup and 'run' the add-on from 'Service Queue'

8) Now you can add mailbox from the 'service management' of the exchange account to whom addon has been sold.

Billing Management Questions

zohaib.shaikh — Sat, 19 Dec 2009 13:13:47 GMT

1) I am already using a third party billing and am happy with that?
We have a very comprehensive billing module that offers you all the required functionality on billing. You can automate all your processes, everything including billing is being managed from our control panel but if you want, you can switch off billing and carry on using billing outside of the control panel.

Pro-rated & Non-prorated billing methods
You can bill in any currency.
Anti-fraud filters
Multiple payment gateway support.
Tax & VAT support
Automatic invoice for new and recurring account etc

2) Can you integrate any third party billing or help desk for me?
Our system comes with a very comprehensive billing and help desk module which is built in part of our solution thus you do not incur any costs using them. Unfortunately right now we do not have any plans for third party billing or help desk integration but we can look into this for future.

3) Which payment gateway do you support?
We do support Authorize.net, PayPal, Moneris, World pay etc but if you are using any other payment gateway that is not supported, we can integrate that for you. Kindly contact our sales team for further details.

Customer Support Questions

jameel.ur.rehman — Sat, 08 Nov 2008 07:21:00 GMT

1 1) What support options are available?

Our basic/standard support includes comprehensive Knowledge Base, Support Blog, Documentation and Tutorials that provide resolution to common mistakes or errors. Apart from that we have different support packs available that includes both Email and Phone support packages covering business and non-business hours.

MachPanel product support covers delivery of Hot Fixes and Patches. It also includes all kinds of installation/configuration issues within the product. We will not be responsible for any installations/configurations beyond our product support, for this we have Premium Support option available.

In Premium Support/Paid Support, you can come to us with problems related to all the back end services like Exchange, BlackBerry, SharePoint, CRM, SFB (Lync), Hyper-V etc. We charge a minimal amount of one support incident per Premium/Enterprise Support case. Please note that the email describing your issue does not mean one incident but may contain more than one incidents.

2) Is e-mail based technical support free?
No, email support is not free. We have different support packages that cover both email and phone support covering business and non-business hours with package based SLA.

3) Is phone based support free?
No, phone support is not free. Phone support is available depending on your subscribed support package.

4) Can I ask technical support to troubleshoot problems not related with MachPanel? For example, troubleshoot my Exchange server?

Troubleshooting of problems beyond the product support scope can be availed under paid support / premium support.

In Premium Support / Paid Support, you can come to us with problems related to all the back end services like Exchange, SharePoint, BlackBerry etc. We charge a minimal amount of one incident. Please note that the email describing your issue does not mean one incident but may contain more than one incident

5) What is the standard response time for normal support?
Response time for regular support is within 24 hours Monday through Friday.

6) What is the standard response time for premium support?
Response time for premium support is 2 hours.

7) Does MachSol offer support and maintenance services?
Yes, contact sales on +1 (877) 622-4765 for more information.

8) What are other resources to seek support and assistance?
You may check Various Guides, Manuals, Knowledgebase and blog.

9) How do I report bugs?
You can report bugs via the support team who identify the problem as a bug and determine severity level. Then bug is reported / added to internal bug management system for speedy fix of the issue.

10) Where do I post my suggestions and features request?
You can post your suggestions and feature requests via the support team who collect the details of the requirement and enter it into the internal tracking system. Business impact, relevance and benefits are determined of the requested feature and then forwarded to concerned team for implementation.

11) Where is your support based?

We are fairly spread out, with an office in Yorba Linda California, Amsterdam The Netherlands and Asia, thus covering up different time zone is not an issue. We beat our competitors based on our quality support that comes with an amazing response time.

12) Do I get any help during installation on setup process?
We recommend that you get all deployment done via our team by filling out the connectivity form that is sent upon first contact from our support side. A 90 minutes to 2 hours basic training is also included to help you get started. If you want to perform the deployment and integration yourself, we have all the Installation guides available and on top of that our support team will be available to provide you all the required help and information for successful deployment of the whole solution.

Turn-key Services Questions

fawad.khan — Sat, 08 Nov 2008 07:14:39 GMT

1) What is turn-key service?
Turn key is the complete solution to setup and automate your business, in which you will need our hosting automation solution and deployment services to kick start your business on automation. In other words, Turn-key service from MachSol will include preparation, installation, configuration and deployment of MachPanel and desired Enterprise software (Exchange 2007/2010, Hosted Messaging and Collaboration (HMC) 4.0, Windows SharePoint Services (WSS) 3.0, Microsoft Office SharePoint Server (MOSS) 2007, SharePoint 2010, BlackBerry Enterprise Server (BES), Dynamics CRM etc.)

2) Does MachSol design and deploy high-availability hosted solution such as Hosted Exchange 2007/2010 service spread across multiple front-end (Edge, CAS) and back-end servers (Hub, Mailbox).
Yes, qualified MachSol engineers can design and deploy such infrastructure.

3) Do you offer complete installation service including MachPanel and enterprise software (Exchange 2007/2010, HMC 4.0, WSS, MOSS, SharePoint 2010 etc)?
Yes, MachSol offer complete Turn-key service that will include preparation, installation, configuration and deployment of MachPanel and desired Enterprise software (Exchange 2007/2010, Hosted Messaging and Collaboration (HMC) 4.0, Windows SharePoint Services (WSS) 3.0, Microsoft Office SharePoint Server (MOSS) 2007, SharePoint 2010, BlackBerry Enterprise Server (BES), Dynamics CRM etc.)

4) What information do I need to provide to you in order to quickly start and complete a turn-key project with your company?
We need to gather your complete requirements including your business requirements and infrastructure. Please contact sales to initiate the process. We will send you series of forms and questionnaire to fill.

5) What is estimated time required for Turn-key installation?
It depends upon your topology and scenario.

Licensing and Pricing Questions

mudesira.munir — Sat, 08 Nov 2008 06:10:06 GMT

1) Is there a license requirement calculator available to help me easily determine my license requirements?
Yes we have an automated calculator to give you price estimate of the required licenses. Please contact our sales team to get a quote.

2) What license purchase options are available?

MachSol delivers its MachPanel software through Subscription Packages. Firstly you have to pay a one-time Activation fee for each Enterprise Module and after this you select the monthly package that suites your requirement while for larger customers we offer Volume pricing. MachPanel subscription packages includes Setup, Installation, Integration, Activation, User Acceptance Test and one hour of comprehensive training (setup fee).

Work is performed by MachSol experienced in-house certified engineers. This approach will minimize your time to market and delivers the right results for long-term success. Kindly contact our sales team today on +1 (877) 622-4765 to get your quote.

3) Do I get Control Panel Installation/configuration?
MachPanel offers Free Control Panel Installation/configuration with the purchase. You can even install the control panel yourself as we have comprehensive installation guides available but we offer Installation/configuration to ensure you are up and running right away.

4) Do I get any training?
Yes, MachPanel offers 1 Hour free Training with the purchase. While if you require additional training we do have multiple training options available. For further details, kindly contact our sales team on sales@machsol.com

5) How quickly can I go live?
Control Panel installation only takes a couple of hours and then it all depends on how quickly you want to import your current users. By all means your control panel will be ready in just a few hours and then it all depends on time you take to build product packages based on your target audience and setup your marketplace and payment options.

6) Do I need to pay one-time fee for Active Directory License?
No you don’t have to pay a one-time fee for Active directory. All MachPanel Built-in Modules comes with purchase of any of the other Enterprise Module i-e MachPanel Automation Module for Microsoft Exchange, MachPanel Automation Module for Microsoft SharePoint, MachPanel Automation Module for Microsoft Skype for Business etc. In fact MachSol offers unlimited Active Directory licenses which means you can manage multiple hosted/dedicated environments from the same control panel without any additional costs.

7) Do I need to buy Remote Server License?
No you don’t have to buy any remote server licenses. MachPanel offers unlimited remote server licenses thus you can manage your current infrastructure regardless of its size and expand it anytime without any additional control panel costs.

8) Do I have to pay any license fee for Billing Module?
All Built-in Modules including Billing comes with the subscription so you don’t have to pay any additional fee for Billing. Other Built-in Modules are Helpdesk, Customer/Reseller Management, Store etc.

9) Should I expect to receive a license key when I purchase license?
No, there is no license key sent to the customer. License key is pushed directly from License Server onto your MachPanel control server installation.

Licenses will be set according to the purchase you made and you should receive a confirmation e-mail within 24hour of your purchase along with instructions on how to activate license. It is just click of a button in the control panel web interface to finalize the license activation.

10) What is the licensing cost if I need a Control Panel for Exchange 2016?
Firstly you only need to pay a one-time license activation fee for MachPanel Automation module for Microsoft Exchange and after this you select the monthly package that suites your requirement. You can always upgrade/downgrade your monthly package as per your usage requirements. We do offer Control Panel Installation/configuration & Training with the purchase and on top of that you also get free support & product upgrades. In order to get the price, kindly contact our sales team on sales@machsol.com

11) What if I need to add more Exchange roles what additional licenses will I have to purchase?
Whether you are on MachPanel subscription package or Volume pricing, you are already paying based on number of users thus it does not matter what infrastructure you have on the backend. You can expand your current infrastructure anytime you like without worrying Control Panel pricing.

12) What is the licensing cost if I need a control panel for SharePoint 2016 or SharePoint 2013?
Firstly you only need to pay a one-time license activation fee for MachPanel Automation module for Microsoft SharePoint and after this you select the monthly package that suites your requirement. You can always upgrade/downgrade your monthly package as per your usage requirements. We do offer Control Panel Installation/configuration & Training with the purchase and on top of that you also get free support & product upgrades. In order to get the price, kindly contact our sales team on sales@machsol.com

13) What is the Control Panel licensing Cost for Microsoft CSP?
Firstly you pay a one-time setup fee and after this you start paying a minimum monthly usage fee that includes 245 Licenses, each additional license costs a small usage fee. Kindly contact our sales team on sales@machsol.com to get a quote.

14) What Microsoft licenses do I need to get started with Enterprise Hosting?
You need SPLA licensing to get started. Consult your local Microsoft Partner for SPLA pricing.

15) Can I pay via PayPal?
Yes, you can pay via PayPal. We have other payment options also available to purchase our product.

16) I want to buy license. What payment options are available?
You can pay through credit card, PayPal, Electronic Cheque, Normal Cheque (US & Netherlands only), and Wire Transfer.

17) Running small business and can’t afford a panel?
Our pricing Model allows you to get started on lower volume. You only pay a small Base Price and then the monthly cost based on the number of users.

18) Do you offer any Migration Discount?
We do offer attractive Migration discounts and it can be anything from 5% - 20% depending on your licenses.

19) If I want to upgrade number of Mailboxes?
You can have easily upgrade from one package on to the other. All you have to do is contact our Sales team or your account manager and you will be upgraded instantly.

20) What Support options are available?
MachSol is known for the best possible support in the industry where our certified inhouse resources ensures you are up and running at 100%. We have all support options available while emailed based technical support comes with the product.

21) Do I get an account Manager?
Yes MachSol offers dedicated account manager. You can contact your account manager for upgrades, new purchases, escalating support enquiries and product enhancements/integrations.